Position Summary An Operations Supervisor is a key leader supporting theCVS Store Management team in planning and driving store execution andperformance while building consumer loyalty to CVS/pharmacy through afocus on excellent customer service. When there is no manager onsite,the Operations Supervisor leads the store and supervisory staff, ensuresthat store operations run smoothly, and is responsible for ensuring thecompletion of all opening and closing procedures. EssentialFunctions: 1. Management Work effectively with store management andstore crews Supervise the stores crew through assigning, directing andfollowing up of all activities Effectively communicate information bothto and from store management and crews 2. Customer Service Assistcustomers with their questions, problems and complaints Promote CVScustomer service culture. (Greet, offer help, and thank) Handle allcustomer relations issues in accordance with company policy and promotea positive shopping experience for all CVS customers Provide colleaguespersonalized customer service feedback and coaching (E.g., myImpactcoaching; myCustomer feedback; personal observations) Maintaincustomer/patient confidentiality 3. Merchandise/Presentation Pricemerchandise Stock shelves Support the planning, execute the displays,sign and inventory of weekly, promotional, and seasonal merchandiseSupport the planning, execute the display and maintenance of off-shelfmerchandise Required Qualifications Deductive reasoning ability,analytical skills and computer skills. Advanced communication skills,supervision, and influencing skills Ability to work a full-time flexibleschedule, including some early morning, overnight and weekend shifts, towork overtime as needed, and to respond to urgent issues at the storewhen they arise Preferred Qualifications Experience as a retailsupervisor Education High School diploma or equivalent preferred but notrequired. CVS Health requires certain colleagues to be fully vaccinatedagainst COVID-19 (including any booster shots if required), whereallowable under the law, unless they are approved for a reasonableaccommodation based on disability, medical condition, religious belief,or other legally recognized reasons that prevents them from beingvaccinated. You are required to have received at least one COVID-19 shotprior to your first day of employment and to provide proof of yourvaccination status or apply for a reasonable accommodation within thefirst 10 days of your employment. Please note that in some states androles, you may be required to provide proof of full vaccination or anapproved reasonable accommodation before you can begin to actively work.CVS Health is committed to recruiting, hiring, developing, advancing,and retaining individuals with disabilities. As such, we strive toprovide equal access to the benefits and privileges of employment,including the provision of a reasonable accommodation to performessential job functions. CVS Health can provide a request for areasonable accommodation, including a qualified interpreter, writteninformation in other formats, translation or other services [email protected] If you have a speech or hearingdisability, please call 7-1-1 to utilize Telecommunications RelayServices (TRS). We will make every effort to respond to your requestwithin 48 business hours and do everything we can to work towards asolution.