Now brewing: operations manager — Seattle Roastery

　　Job Summary and Mission

　　From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee, but that also brought a feeling of connection.  

　　We are known for developing extraordinary leaders who share this passion and are guided by service to others. As a place for community, gathering, and dynamic shared experiences, Siren Retail plays an important role in the broader Starbucks portfolio. Siren Retail celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve Stores and Princi Kitchens across the US. 

　　This job contributes to Starbucks success by leading a team of partners to operate a profitable business by creating the best Starbucks Reserve Experience for our customers and partners. The operations manager is required to regularly exercise discretion in managing the overall experience in their zone and store.

　　The operations manager is accountable for customer and partner experience and business performance of a store or specific zones within the store, including revenue, waste, inventory, labor spend management and operating expenses. The partner is responsible for modeling and acting in accordance with Starbucks mission and values.

　　This position also involves collaboration with market and peer management teams, supervising, directing, coaching and training the workforce, ensuring customer satisfaction, stewarding product and brand quality, managing the financial performance of zones or a store and making staffing decisions.

　　*Using your leadership experience, you will prioritize the following: *  

　　Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:

　　Sets clear expectations, delegates and communicates key responsibilities and practices to partners within their store or zone to ensure smooth flow of operations. 

　　Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results

　　Directs and continuously improves store and zone operations to meet overall store and company objectives for operational excellence. 

　　Plans and executes strategies to increase sales while controlling operational costs within the store or zone. Identifies trends and forecasts store or zone needs. 

　　Collaborates with other peer management and partner teams to plan and implement initiatives to support overall store and business unit objectives. 

　　Business Requirements - Providing functional expertise and executing functional responsibilities:

　　Manages retail business fundamentals for their store or zone: sales trends, inventory management, customer shopping patterns and satisfaction, promotional tactics, etc. 

　　Uses tools and resources to understand the business, make decisions and plan for and achieve operational excellence. Tools and resources include financial, operational, safety, food safety, team and customer.  

　　Creates specific strategies and plans that align to total store and business priorities and manages a team to deliver sales goals and results. 

　　Basic Qualifications

　　5-7 years of progressively experience in retail or restaurant management in a complex environment

　　Experience supervising others

　　Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays

　　Ability to carry 35lb on a consistent basis

　　Ability to read, understand, follow, and enforce safety procedures

　　Preferred Qualifications

　　Experience analyzing financial reports to optimize business results

　　Ability to manage store operations independently

　　Knowledge of customer service techniques

　　Ability to communicate clearly and concisely, both orally and in writing

　　Team-building skills

　　Ability to build cohesive, collaborative teams

　　Portfolio management experience

　　Experience assessing talent & developing a talent pipeline strategy

　　Build diverse team of high performing partners

　　Outstanding skills in leadership, interpersonal communication, and partner development

　　Organization and planning skills- ability to plan and prioritize workload

　　Strong operational and problem-solving skills in a customer-service environment

　　Highly motivated, self-directed and results-oriented, with the proven ability to solve complex problems

　　Ability to handle confidential and sensitive information

　　Able to identify opportunity areas and create plans for action that control costs to optimize profits and ensure success

　　3-5 years Restaurant/bar management experience

　　Education: College degree or a closely related field may substitute for a portion of the required experience

　　Additional languages beneficial

　　21+ years of age

　　Starbucks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

　　We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

　　Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] .