InterContinental Hotels Group (IHG) are one of the world's leading hotel companies. Present in around 100 countries, we have over 160 million guests staying in 889,164 rooms in more than 6,000 hotels per year. We are a people powered business. We are looking for an experienced Operations Manager at InterContinental Melbourne The Rialto, who will play an integral part in leading and facilitating a seamless operation and delivering luxury service and truly memorable experiences to our guests.

　　About Us

　　Join us in sharing the story of our rich heritage, surrounded by 1890s architecture adorned with two unique and stunning gothic-style facades. The InterContinental Melbourne the Rialto is nestled on legendary Collins Street in the heart of Melbourne's Central Business District. We are part of the world's first truly global luxury hotel brand, InterContinental Hotels and Resorts, and our hotels feature in the most discerning locations in every corner of the planet. Our colleagues thrive on proudly sharing their local knowledge on Melbourne’s best kept secrets and experiences, through local landmarks or experiences delivered to your room.

　　About the Role

　　This Operations leadership role requires a career hotelier who has demonstrated experience in a similar role in the luxury / lifestyle hotel sector. Someone who recognises that culture is key–with the drive to create an enabling and empowering environment that brings the best out of our team to ensure they deliver truly memorable experiences for our guests.

　　Every day is different at IHG, but you’ll mostly be:

　　Working closely with your General Manager; occasionally acting up in their absence.

　　Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences.

　　Work as part of the senior leadership team, to execute the InterContinental Brand standards, and build awareness of the hotel and brand in the local community.

　　Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.

　　Responding to guest concerns in a prompt and professional manner.

　　Managing operational projects to elevate the product and guest experience.

　　Supporting your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability.

　　What we need from you

　　Although the overall purview for this role is for ‘total operations’, initially the position requires a Rooms Division specialist with highly developed leadership skills in, and knowledge of, Front Office, Concierge/ Bell, Club Lounge, Housekeeping and Engineering.

　　Superior problems solving skills and an ability to execute the hotel vision through effective organisation, facilitating a culture of teamwork and devotion to Brand standards.

　　Heightened knowledge and experience in delivering and elevating superior guest service.

　　Demonstrated experience in team development is essential as is the ability to foster an environment that is both supportive and highly productive.

　　Attention to detail, punctuality, consistency and collaborative yet decisive style would be valued.

　　The role has high visibility and thus requires a professional that leads by example, is engaging to all guests, colleagues and partners alike.

　　Superior representational and presentation skills make this role the final steppingstone to General Manager

　　Candidate Requirements

　　Candidates must hold Australian/NZ citizenship or Australian Permanent Residency or unrestricted work rights to ensure business continuity.

　　Bachelor’s degree, higher education qualification or equivalent in Hotel Management or Business Administration.

　　Minimum of 3-5 years in a senior leadership capacity in the luxury/lifestyle hotel sector, as Operations Manager or EAM/Hotel Manager, or an equivalent combination of education and experience.

　　Must be a Rooms Division specialist with demonstrated experience with Front Office, Concierge/ Bell, Club Lounge, Housekeeping and Engineering).

　　Superior communication skills in written and verbal English.

　　Other languages are desirable.

　　What we Offer

　　We give our people everything they need to succeed. Rewards for all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

　　Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

　　IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our ‘ myWellbeing’ framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

　　So, join us and you’ll become part of our ever-growing global family.

　　At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

　　As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

　　Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

　　At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.