Operations Manager - Exterior Services

　　Job ID

　　151348

　　Posted

　　19-Jan-2024

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Facilities Management

　　Location(s)

　　Buffalo - New York - United States of America, Cleveland - Ohio - United States of America, Detroit - Michigan - United States of America, Memphis - Tennessee - United States of America, Springfield - Massachusetts - United States of America, Syracuse - New York - United States of America

　　CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

　　About the Role:

　　As a CBRE Manager for Exterior Services, you will be accountable to manage a portfolio of Church properties for the day-to-day delivery of exterior services. Role is accountable to meet or exceed Church service level standards within approved operating budget.

　　You will manage a portfolio of 460 to 525 Church sites, for exterior services that include landscaping, snow removal, and parking lot sweeping. You will verify that services were successfully completed, communicate with third-party service providers, and manage service escalations on behalf of the Church. From time to time, you will educate third-party providers on how to use the mobile CMMS app, and address service delivery issues within an acceptable period.

　　This position will report to the Director of Exterior Services, you will be supported by other Managers of Exterior Services, and a series of Exterior Services Coordinators.

　　What You will Do:

　　Provide management to external exterior service providers.

　　Monitor the training and development of exterior services coordinators within your region. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new exterior service providers within your region.

　　Verify exterior services scope of work, provide third-party performance management, verify budget adherence.

　　Oversee exterior services program for a portfolio of sites ensuring excellent service delivery from third-party providers.

　　Ensure that all scheduled services remain on schedule and any issues are escalated and resolved so that the Church site is ready for worship.

　　Work with CBRE Operations Managers and Field Technicians within your portfolio to develop exterior services solutions and manage through completion.

　　Create, review, and distribute routine PMO reports, which could include status reports and updated project schedules.

　　Conduct monthly, quarterly, and year-end financial or business evaluations.

　　Establish, cultivate, and maintain effective client and third-party provider relationships.

　　Comprehend, evaluate, and interpret business documents.

　　Apply in-depth knowledge of standard principles and techniques/procedures to accomplish complex assignments and provide innovative solutions.

　　Lead by example and model behaviors that are consistent with CBRE RISE values. Work to build consensus and convince others to reach an agreement.

　　Work within broad guidelines and policies.

　　Explain difficult or sensitive information on a timely basis.

　　What You will Need:

　　Experience in all aspects of exterior services, including management of third-party providers,

　　Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

　　Experience in the areas of accounting, budgeting, training.

　　Ability to exercise judgment based on the analysis of multiple sources of information.

　　Willingness to take a new perspective on existing solutions.

　　In-depth knowledge of Microsoft Office products and CMMS systems. Examples include Word, Excel, Outlook, Service Insight, Corrigo, etc.

　　Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.

　　Why CBRE?

　　An environment of respect, integrity, service and excellence crafts our approach to every opportunity! We lead by example, guided by the needs of the cities we inhabit, the communities we build and the world we live in!

　　Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc.

　　Internal advancement available after 6 month mark

　　Competitive Pay

　　Disclaimers:

　　Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

　　CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

　　NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)