Job Description

　　Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.

　　We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.

　　Essential Job Functions:

　　Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs

　　Supervises daily Service Department activities

　　Supervises shop personnel providing support with technical installations

　　Trains employees on new products and safety procedures

　　Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports

　　Tracks monthly departmental results

　　Reviews departmental budget with Service Manager to maximize installation sales and fees

　　Assures productivity standards are met

　　Provides "cradle to grave" customer service

　　May answer phones and provide assistance

　　Maintains a safe work area for customers and coworkers

　　Performs other miscellaneous duties as assigned

　　May cross train to perform other duties

　　Essential Job Skills:

　　Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

　　Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage

　　Ability to communicate in a professional and tactful manner

　　Ability to prioritize work assignments & analyze and write reports

　　Ability to provide accurate and helpful information to customer

　　Ability to handle problems and facilitate successful outcomes

　　Willingness to accept additional tasks, duties and/or direction from management

　　Some supervisory experience preferred

　　Basic math skills

　　Comprehensive knowledge of product installation activities

　　Working knowledge of the activities, methods, procedures and policies of a Service Department environment

　　General knowledge of products, installation schedules, product prices and current sale items

　　Forklift experience/certification preferred or ability to be certified required

　　Valid Driver's License Required

　　May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices

　　Prolonged periods of standing, stooping, crawling, and bending

　　Exposure to heights and hazards related to working with electrical and welding equipment

　　Environmental conditions include heat, cold, humidity, noise, dust and wetness

　　The compensation range for this position is $27,999 to $96,000. Includes base salary and variable income

　　We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

　　#OperationsManager #FRManager #Service