Your responsibilities:

　　Management of facility & factory network, servers, & hardware; liaison to IT vendors to ensure business continuity; Troubleshoot issues throughout facility & with remote users along with: Printers - manage supplies, provide troubleshooting, & coordinate with technicians; Phones - assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones; Accounts - manage use & upkeep of shared user accounts; Factory PCs - manage deployment of hardware and setup of various types of software; Network - assist with adding or modifying network connections & cabling; Hardware - assist & manage various cabling and peripherals for user workstations; Work with multiple teams on IS & IT needs for integration of new devices & machines; Provide documentation of issues, solutions, and potential problems; Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required; Take care of physical stock management of devices and accessories including CMDB updates; Manage logistics by using local logistic providers to ship and move devices across locations; Identify and report risks that might downgrade On Site Support (OSS) service quality; Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support; Host and support third party technicians; Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality; Follow given OSS governance (participate in meetings, follow escalation path, etc.); Follow OSS procedures defined in Runbook, SOPs, knowledge articles;Drivers license beneficial for this job role.

　　Your background:

　　Have completed a formal qualification or completed an apprenticeship in the field of information technology; Two years of professional experience in IT support - Service Now, MS Office 365, Windows, iOS, Asset Management Tools;Fluent in local and English language; Proactive and solution-oriented mind-set and have the ability to work independently and self-driven;Strong Analytical and communication skills;Problem Solving;Incident responding skills;Conflict Management;Learning agility;Customer focus.