Your Responsibilities

　　Handling incoming inquiries via e-mails, chat, web-, telephone and other possible channels efficiently with confidence and professionalism (approximately 90% of inquiries are via e-mail)Be a customer advocate for timely response to issues and for problem resolution and escalation during the whole inquiry life cycleAble to multitask and maintain an organized work environmentLiving Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the businessCollaborate with other departments and keep a positive relation with them

　　Your background

　　Multilingual proficiency: Turkish language with a good command of EnglishAdditional lingual proficiency (e.g. Norwegian or any other Germanic language) would be a big plusHigh focus on customers and their needsAbility to apply structured and methodic work style during increased pressure to actOnboarding and Training about Hitachi Energy portfolio will be provided. Some knowledge of Power Grids products and systems would be beneficialAbility to act solution oriented and to variate different approaches, be flexible and creative team player