Onsite Service Representative

　　Grainger

　　United States

　　About Grainger:

　　Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

　　We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

　　Position Details:

　　The Onsite Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth though customers' inventory management (KeepStock) program. Onsite Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

　　You Will:

　　CUSTOMER SERVICE

　　Service multiple customer locations with the following specific responsibilities:Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depletedGain knowledge of Grainger's offer to help improve orders through system integration.Resolve customer problems promptly to retain and promote customer loyalty.Follow designated route defined by routing software tools and maintain route guides.Identify continuous improvement opportunities in productivity, process, and cycle timeComply with safety and inspection requirements of the facility where the service is being provided.

　　ACCOUNT GROWTH

　　Help create new orders by engaging with customers to identify additional product needsProbes for customer needs during each site visit and works with sales partners to expand Grainger offeringsParticipate in quarterly reviews with customers and sales partners to assess viability of Inventory Solutions offerings

　　You Have:

　　3 years' experience in selling or service environmentHigh School Diploma or equivalentCustomer service and sales growth orientedCollaboration and problem-solving skillsHandle different technical and operational issuesBackground checks, drug screening may be required (as warranted by Company, customer or DOT requirements in working on-site and operating equipment)Have and maintain a valid driver's license in State of residenceMust carry required levels of automobile insurance

　　Rewards and Benefits:

　　With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

　　Medical, dental, vision, and life insurance plansGenerous paid time off (PTO) and 6 company holidays per yearAutomatic 6% 401(k) company contribution each pay periodEmployee discounts, parental leave, 3:1 match on donations and tuition reimbursementA comprehensive set of emotional, financial, physical and social wellbeing programs

　　DEI Statement

　　We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

　　We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.