Reference #: 305873-en_USAbout E&R Industrial:E&R Industrial, founded in 1969, is an innovative, full-line industrial supply distributor committed to providing the highest level of technical support for manufacturing operations. We provide a full suite of inventory management solutions and highly flexible programs supported by brand name quality products, competitive prices, and on-time delivery. Our dedicated staff of professionals proactively create cost effective solutions designed to meet and exceed the demands of our valued customers.

　　Position Details:The Sr Customer Experience Generalist (MW) provides customer service extending "end to end" support and service to specialized customers, field specialists and account managers. You understand customer needs, probes to recognize opportunities, solves problems and recommends solutions. They have a experience creating a remarkable customer experience, while identifying opportunities to grow sales. You will report to Customer Experience Manager.

　　You Will:Manage variation of incoming volume (Phone, Fax, e-mail, EDI etc.)Complete order/data entry with accuracy.Work out of multiple customer portals and internal ERP systems, while simultaneously using communication channels (email/chat/phone).Manage customer, supplier, or vendor relationships and balance internal and external interestsProbes to dissect customer/supplier need and unique issues that are important to the customerGet past 'No' and providing options to enlarge the opportunityFind opportunities to 'up-sell' beyond the original product needUse customer feedback and input to understand what triggers a buying decision Problem SolvingAttempts to self-solve before escalating complex issuesCompile and sort mass amounts of data quickly to see meaningful trendsFacilitating discussions between supplier, customer and sales to develop solutions Quality/Process ImprovementManage annual price increase Works to minimize customer errors and customer discrepanciesWork with back end processes to gain understanding of troubleshooting and system capabilities Industry KnowledgeDemonstrated industrial/manufacturing expertise gained through vocational training, education, previous work experience, and related professional certifications. Well-rounded knowledge of complex manufacturing (e.g. automotive, aerospace, etc.).Identify and source an item based on description, image, and part number provided by customer, or during onsite product discovery.

　　You Have:High School Diploma or GED; (undergraduate degree preferred)1+ years of inside sales, customer service, or telemarketing experienceAbility to rapidly build knowledge of E&R's product linesUnderstand and use basic selling techniques: opening, probing, presentation, and overcoming objections

　　Rewards and Benefits:With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at GraingerMedical, dental, vision, and life insurance plansPaid time off (PTO) and 6 company holidays per yearAutomatic 6% 401(k) company contribution each pay periodEmployee discounts, parental leave, 3:1 match on donations and tuition reimbursementA comprehensive set of emotional, financial, physical and social wellbeing programs

　　DEI StatementWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With th s in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.

　　Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.