POSITION OBJECTIVE

　　Working under general direction of the RN manager, the Scheduling Coordinator will work with Oral and Maxillofacial Surgery clinic faculty, staff, graduate program residents, and dental students. This position will coordinate all aspects of the clinic's' patient care, schedule, arrange follow-ups, and streamline the overall patient care experience.

　　ESSENTIAL FUNCTIONS

　　Schedule, coordinate, and confirm all patient appointments for faculty, residency program, and dental students. Receive appointment cancellation calls and fill vacant time slots. Update and verify patient demographics in electronic medical records for return patient visits and new patients. (25%)Assist in seating and discharging clinic patients. Meet with patient after their visit to verify next appointment. (25%)Retrieve and return all calls for clinic patients. Inform dental students, residents, staff, and faculty of necessary patient messages. Arrange emergency appointment for patients when necessary. (25%)Assist department Operating Room (OR) Scheduler in obtaining prior authorizations for surgeries and advanced imaging studies (CT and MRI), as well as scheduling remote OR surgical procedures. (10%)Assist in appropriately turning over treatment rooms to facilitate patient flow. (10%)

　　NONESSENTIAL FUNCTIONS

　　Obtain and return paper documents for patients and providers as needed. (1%)Assist in standardizing and maintaining inventory par levels in each clinic room. (1%)Serve as a resource person for dental students and residents on completing necessary paperwork and following proper clinical protocol procedures. (1%)Perform other duties assigned by the clinic RN manager or scheduler. (2%)

　　CONTACTS

　　Department: Contact with faculty and staff on a daily basis to exchange information.

　　University: Not applicable.

　　External: Contact with patients and labs on a daily basis to exchange information.

　　Students: Contact with students and residents on a daily basis to share information.

　　SUPERVISORY RESPONSIBILITY

　　No supervisory responsibility.

　　QUALIFICATIONS

　　Experience: 1 to 1½ years of work experience required. Practical hands-on experience in either a dental office or dental educational facility is preferred. Oral surgery office experience is desirable. Experience with patient scheduling is preferred.

　　Education: High school education required. Associate degree preferred.

　　REQUIRED SKILLS

　　Ability to deal with diverse groups of patients, students, and faculty.Should possess above average computer skills in the areas of spreadsheet and database applications.Working knowledge of dental terminology preferred.Experience with Excel, aXium, and database applications.Familiarity with Electronic Health Records a plus.Must effectively interact with colleagues, supervisors and customers face to face.Must use critical thinking skills.Ability to meet consistent attendance.

　　WORKING CONDITIONS

　　Fast paced dental school DMD clinical operation. Will deal with a broad range of patients with varying degrees of physical and mental disabilities. Use of or potential exposure to chemicals. Use of or potential exposure to human blood or tissue. Employee will need to wear appropriate protective equipment such as gloves, coat, and eyewear. Physical location will be Oral and Maxillofacial Surgery clinic and adjacent ambulatory surgery center.

　　DIVERSITY STATEMENT

　　In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity.  Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encourag