Req #: 230262

　　Department: UW INFORMATION TECHNOLOGY

　　Appointing Department Web Address: https://itconnect.uw.edu/uwit

　　Posting Date: 01/18/2024

　　Closing Info: Open Until Filled

　　Salary: $6,153 - $9,998 per month

　　Shift: First Shift

　　Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230119_a11y.pdf)

　　As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW is committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

　　UW Information Technology (UW-IT) is the central information technology organization for the University of Washington, responsible for strategic planning, oversight, and direction of the UW’s IT infrastructure, resources, and services. Communications Infrastructure within UW-IT, partners with customers, UW-IT divisions, and vendors to provide technology solutions. This unit facilitates the delivery of UW-IT’s networking and communication services, coordinates voice and data projects for new and renovated buildings, focuses on emerging technologies and initiatives, and collaborates with customers to find strategic solutions to meet their needs. This unit also coordinates and develops new initiatives for inclusion in UW-IT’s service offerings.

　　UW Infrastructure, within UW-IT, is responsible for major infrastructure services, including Research and Regional Networks, Microsoft Platforms, Infrastructure Tools, Computing & Storage, and Networks (wired and wireless) & Communication Technologies, partnering with customers, UW-IT divisions, and vendors to provide technology solutions. This unit facilitates the delivery of UW-IT’s networking and communication services, coordinates voice and data projects for new and renovated buildings, focuses on emerging technologies and initiatives, and collaborates with customers to find strategic solutions to meet their needs.

　　The Communications Infrastructure Field Engineer is responsible for complex IT layer-one infrastructure design coordination. This position oversees communications projects, complex dial tone and telephone system conversions, communication infrastructure installations and network node re-cables, maintains IT infrastructure (communications rooms, pathway and cabling), and provides IT technical support and guidance. Provides high-level internal technical and troubleshooting support for UW-IT campus and off-campus projects and services. A Network Specialist is responsible for complex IT layer one Infrastructure Design activities relating to all voice, data and cableTV services.

　　The position supports and is actively involved in UW-IT service planning to provide communications services to the UW, UW Medicine, and UW-affiliated locations in the Puget Sound and other State of Washington locations where service is provided by the UW.

　　REQUIREMENTS:

　　Bachelor’s Degree in Telecommunications, Voice and Data networking, Computer Science, Engineering, or related field or experience.

　　Two years of experience with basic digital telephony concepts; experience troubleshooting digital switching and/or digital transport problems.

　　Experience working with communications service providers, vendors, customers and support staff to troubleshoot digital transport, switching services and resolve network related problems.

　　Experience with service coordination and problem resolution in a communications network environment.

　　Working knowledge of Ethernet link layer protocols, standards, and practices for both LAN wiring and campus communication plants.

　　Working knowledge of database and spreadsheet applications (such as: Microsoft Access, Word and Excel).

　　Demonstrated written/oral communication, technical documentation, user liaising, and personal interaction abilities.

　　Demonstrated ability to work with minimum supervision, both independently and as part of a collaborative team environment.

　　Outstanding customer service skills. DESIRED:

　　BICSI certification (RCDD or other).

　　Autodesk AutoCAD software skills.

　　Familiarity/Experience working with Voice over IP and IP telephony technologies.

　　Excellent project management, prioritization, and time management skills.

　　Ability to adapt quickly to new technologies and changing business requirements.

　　Ability to quickly troubleshoot problems that may arise in work products.

　　Excellent analytical and problem-solving skills. CONDITIONS OF EMPLOYMENT: Must be comfortable working in confined areas and communications rooms.Must be experienced with working in construction environments and their safety requirements.Must be willing to adjust core work schedule as needed for project-based work.This is an essential position and is required to report to work when UW suspends operations.Must be able to operate a state vehicle daily, which requires a valid driver’s license recognized by the State of Washington. It may, on occasion, be necessary to perform duties assigned to this person outside of normal business hours. It may also be necessary to travel on weekends in the performance of assigned duties. Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

　　University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.