At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

　　Job Overview

　　TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

　　Responsibilities

　　• Create and execute team strategy aligned with BU priorities and values.

　　• Lead, manage, and coach team of customer service and supply planning associates.

　　• Assist /lead data analytic support to sales leader and provide performance updates and team reviews.

　　• Publish and drive towards attainment of annual and monthly booking and billing forecast, by customer, by SBUs & GPL.

　　• Manage demand, cancellation, pushouts , expedites, IBP forecast and timely order acknowledgement and updates to customers.

　　• Ensure timely shipments from SEZ/FTWZ to customers in DAT/SEZ/EOU, drop shipments, imports.

　　• Resolve systematic delivery issues with strategic customers.

　　• Implement service level definitions and agreements across team.

　　• Execute process improvement initiatives to drive improved performance.

　　• Work closely with internal customers - warehouse, logistics , planners and concerned teams at customer

　　• Ensure timely submission of necessary documents and bills are timely processed for payment at customer.

　　Desired Candidate Profile

　　Bachelors in business, marketing, or related fieldMinimum 7-10 yrs work experience in customer service and supply chain role.Experience leading/influencing change managementFlexibility to travel to customer as requiredKnowledge on imports, export, SEZ, Free trade zone warehouse function is required.Experience in handling defense govt customer

　　Competencies

　　Managing and Measuring Work

　　Building Effective Teams

　　Motivating Others

　　Values: Integrity, Accountability, Teamwork, Innovation

　　SET : Strategy, Execution, Talent (for managers)

　　ABOUT TE CONNECTIVITY

　　TE Connectivity is a global technology leader enabling a secure, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions have been proven in the most demanding environments, enabling advancements in transportation, industrial applications, medical technology, energy technology, data communications, and for the home. With more than 85,000 employees, including more than 7,500 engineers, we work with customers in nearly 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

　　WHAT TE CONNECTIVITY OFFERS:

　　We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

　　• Competitive Salary Package

　　• Performance-Based Bonus Plans

　　• Health and Wellness Incentives

　　• Employee Stock Purchase Program

　　• Community Outreach Programs / Charity Events

　　• Employee Resource Group

　　Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.