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Mental Health Specialist II (PD) (988 Chat/Text) (Multiple Vacancies)

Mental Health Specialist II (PD) (988 Chat/Text) (Multiple Vacancies)-April 2024

Piscataway

Apr 2, 2026

About Mental Health Specialist II (PD) (988 Chat/Text) (Multiple Vacancies)

　　Position Details

　　Position Information

Recruitment/Posting Title	Mental Health Specialist II (PD) (988 Chat/Text) (Multiple Vacancies)
Job Category	Staff & Executive - Healthcare
Department	UBHC-Access Center-PISC
Overview	New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary	Rutgers The State University is seeking a Mental Health Specialist II in the Lifeline National Backup Center within Rutgers University Behavioral Healthcare.The Mental Health Specialist II performs functions in support of the Unit's mission providing streamlined, prompt, and "customer friendly" services to clients of the Lifeline National Backup Center. Receives telephone, chat and/or text requests for service, undertakes assessment of the service need of the client and responds by offering support and appropriate referrals or disposition. Demonstrates competency in recognizing the unique needs of clients and applying relevant assessment and support skills with regard to a wide range of issues.Among the key duties of this position are the following: Interacts with client in a therapeutic manner. Models for clients' good communication skills, recovery-oriented living skills, effective coping skills, and self help strategies as observed by supervisor and as indicated by feedback from clients and team members. As part of the Call Center, actively participates in ensuring that all service requests are handled in an effective and "client friendly" manner. Promptly accepts service requests, responds to incoming calls, chats and/or texts within prescribed timeframe, as observed by supervisor. Assesses service requests/referrals and responds in accordance with prescribed procedures. Maintains comprehensive and up-to-date knowledge of resources and programs used by the Center and Unit in order to provide guidance to clients and make appropriate referrals, as observed by supervisor. Assesses client's condition in order to make/authorize an appropriate disposition. Performs assessment and makes appropriate disposition as indicated by feedback from receiving program/referral; client satisfaction supervised observations, or other provider. Assumes overall responsibilities for completion of all request and documentation for disposition. Collaborates effectively with other staff members and referral sources for disposition, as indicated by supervisory observation. Documents assessments, interventions, and interactions with clients in a timely manner and in accordance with established policies. Documents all client contact information in accordance with departmental protocols and accurately and appropriately inputs data in unit's informational system, as observed by supervisor.
Position Status	Per Diem
Hours Per Week
Daily Work Shift
Work Arrangement
FLSA	Nonexempt
Grade	99H
Position Salary
Annual Minimum Salary	0.000
Annual Mid Range Salary	0.000
Annual Maximum Salary	0.000
Standard Hours	1.00
Union Description
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	PERS

　　Qualifications

Minimum Education and Experience	Four (4) years of full-time paid experience in the mental health field or a Bachelor's Degree in a relevant mental or social health field.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
Preferred Qualifications
Equipment Utilized
Physical Demands and Work Environment	Physical Demands: This position demands standing, walking throughout the program space. Lifting up to 20 lbs. Work Environment: Handles phone requests under time and decision-making pressure. Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting. Crisis intervention is a common occurrence.
Special Conditions

　　Posting Details

Posting Number	23ST2641
Posting Open Date
Special Instructions to Applicants
Regional Campus	Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus	Piscataway (RBHS)
City	Piscataway
State	NJ
Location Details

　　Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings.

　　Immunization Requirements Under Policy 60.1.35 , Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

　　Affirmative Action/Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address:

　　It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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