These positions fall under various health care service lines within VA Providence Health Care System. Most shifts are scheduled during the day but some shifts could be evenings, nights, and include weekends/holidays. Medical Support Assistants (Advanced) may work tours other than their regular scheduled tour, including working evenings, nights, weekends/holidays to cover shortages or high patient volume. Shift changes will be considered based on patient and facility needs.USAJOBS - Job Announcement

　　These positions serve as a Medical Support Assistant (Advanced) at VA Providence Health care Systems. Position is responsible for a wide range of assignments and provides administrative support to the assigned section.

　　Duties may include, but are not limited to:

　　Supports clinics regarding clinic profile management.Collects and updates insurance information from Veterans, family members and other eligible patients.Prepares correspondence and memos as needed.Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.Follows procedures regarding Community Care referrals.Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.Work Schedule:Monday through Friday, day shift hours, To Be DeterminedCompressed/Flexible:Not AuthorizedRemote:Not AuthorizedTelework/Virtual:Not AuthorizedPosition Title/Functional Statement #:Medical Support Assistant (Advanced)/F01391Relocation/Recruitment Incentives:Not AuthorizedPermanent Change of Station (PCS):Not AuthorizedFinancial Disclosure Report:Not required

　　Notifications:

　　THIS OPEN and CONTINUOUS ANNOUNCEMENT (OCA) ESTABLISHES A STANDING REGISTER OF ELIGIBLE APPLICANTS, which closes on 03/29/2024. The initial cut-off date for referral of eligible applications will be on or about January 19, 2024 with subsequent reviews every other week as additional vacancies occur, or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information on the referral process for this type of announcement.Due to a critical staffing shortage, 38 U.S.C. 7412 waives the requirement to apply Veterans' preference for this job announcement.These positions are LIUNA Bargaining Unit positions.Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Do not submit an award SF-50.These positions are covered by a special rate.Applicants may be referred over for consideration prior to the close date of this announcement.There may not be a vacancy at a listed location. Applicants for those locations will be added to our applicant pool if one should occur.Help{target="_blank"}

　　RequirementsConditions of Employment```{=html}

　　```- You must be a U.S. Citizen to apply for this job.- Selective Service Registration is required for males born after 12/31/1959.- Must be proficient in written and spoken English.- You may be required to serve a probationary period.- Subject to background/security investigation.- Selected applicants will be required to complete an online onboarding process.- Must pass pre-employment physical examination.- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

　　QualificationsBasic Requirements:

　　United States Citizenship:Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.Education or Experience:One year above high school; OR Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.English Language Proficiency:Medical Support Assistants appointed to direct patient care positions must be proficient in spoken and written English.Grandfathering Provision:All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements for the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:(1) Such employees may be reassigned, promoted or changed to a lower grade within the occupation.(2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of this standard.(3) If an employee was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.Grade Determinations: Medical Support Assistant (Advanced) GS-06:

　　Experience:One (1) year of experience equivalent to the next lower grade level in Federal service (GS-05). Experience includes: Clinic experience in a hospital or doctor's office setting to include scheduling a high volume of appointments annually. High level customer service skills as evidenced by daily interaction and communication with clinicians, patients, families and coworkers. Evidence of work in a clinic setting with multiple inputs (in person, telephone, instant message communications) that need timely and professional resolution. Evidence of specific computer scheduling programs or software utilized in a clinic or hos