Overview

　　Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve.As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.Dignity Health Medical Group – Dominican a service of Dignity Health Medical Foundation is committed to serving the continuing health care needs of Santa Cruz County. Supported by the rich community history Dominican Hospital our doctors provide convenient personalized care to patients throughout the region along the full continuum of care. We operate 18 clinics in Santa Cruz County and feature more than 70 providers with specialties including pediatrics oncology and hematology plastic and reconstructive surgery gastroenterology OB/GYN urology physical medicine and rehabilitation and urgent care. Santa Cruz County is 70 miles south of San Francisco and boasts great surf sandy beaches redwood-covered mountains and more.

　　Responsibilities

　　The Medical Office Representative II (MOR II) is the first point of customer contact and is responsible for coordinating all patient requests for referrals and authorizations. This position provides excellent customer service through communications and appropriate distribution of phone calls and messages. The MOR II may also be asked to perform other duties as needed to support daily clinic operation goals benchmarks and quality patient care initiatives per departmental guidelines.

　　MINIMUM REQUIRED:

　　High School diploma or equivalent

　　Excellent interpersonal organizational and customer service skills

　　Keyboarding skills and the ability to utilize computer equipment and software are required

　　Experience using other types of standard office equipment

　　Familiarity with an electronic practice management system is preferred

　　Experience with multi-line phones/ACD phones preferred

　　Medical terminology preferred

　　Impact of Decisions: Serious impact on patient relationships physician efficiency stewardship of clinic resources and our image in the community

　　Internal/External Contacts: Patients physicians and other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors

　　PREFERRED / DESIRED:

　　Six (6) months experience in an outpatient setting as a Medical Office Receptionist or an equivalent amount of experience in a high-volume customer service role in another industry/environment working with referrals or scheduling surgeries

　　Experience in billing

　　Qualifications

　　Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.

　　Dignity Health Medical Group – Dominican a service of Dignity Health Medical Foundation is committed to serving the continuing health care needs of Santa Cruz County. Supported by the rich community history Dominican Hospital our doctors provide convenient personalized care to patients throughout the region along the full continuum of care. We operate 18 clinics in Santa Cruz County and feature more than 70 providers with specialties including pediatrics oncology and hematology plastic and reconstructive surgery gastroenterology OB/GYN urology physical medicine and rehabilitation and urgent care . Santa Cruz County is 70 miles south of San Francisco and boasts great surf sandy beaches redwood-covered mountains and more.

　　Pay Range

　　$19.56 - $26.90 /hour

　　We are an equal opportunity/affirmative action employer.