Description

We are currently seeking a Service Desk Specialist to join our dynamic team in the Raleigh area. The primary role will be taking Level 1 tickets, triaging them, and resolving the issues as much as possible. You will also be expected to handle tasks such as AD changes, user deletion, and package deployment.

Day-to-Day Responsibilities:

60% of the time will be spent on the service desk, handling and resolving tickets that come in primarily through email.

40% of the time will be dedicated to system administration tasks and desktop work, including but not limited to deploying packages, making necessary changes in the Active Directory (AD) interface, deleting users, and imaging PCs.

You will also be responsible for providing all-round technical support and undertaking other standard IT Support responsibilities as needed.

We offer a work environment that values innovation, adaptability, and a passion for excellent customer service. This is a fantastic opportunity for someone looking to advance their IT career.

Apply now if you meet these qualifications and want to join our professional team.

Requirements

1-3 years of experience in IT related roles.

Proficiency in Microsoft Active Directory, Windows, Microsoft Teams, and Office 365.

Capability to work in a fast-paced environment, handling multiple tasks simultaneously.

Excellent analytical and problem-solving skills.

Strong team player with good communication and interpersonal skills.

Ability to resolve all tickets if possible, and the discretion to escalate when necessary.

Must be detail-oriented, with a strong commitment to quality.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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