Description Job Title: Patient Onboarding Coordinator

　　Job Description:

　　The Patient Onboarding Coordinator, in collaboration with the Nurse Coordinator, plays a crucial role in ensuring the seamless onboarding and navigation of newly referred patients. This position involves monitoring Epic work queues, entering external referrals into Epic, and initiating onboarding processes. The Patient Onboarding Coordinator is responsible for tracking, reporting, and distributing new patient referrals to providers based on patient requests and provider preferences.

　　Key Responsibilities:

　　Regularly monitor Epic work queues for new patient referrals and communicate findings to the Nurse Coordinator.

　　Initiate onboarding processes promptly upon identifying new patient referrals.

　　Track and enter new external referrals into Epic following the Entering External Referral procedure.

　　Enter appropriate delay code reasons into the Epic referral shell for the next day.

　　Track and report new patient referral sources.

　　Distribute newly referred patients to providers according to patient requests and provider preferences or aligned disease team guidelines.

　　Make new patient contacts to confirm schedules, assess patient access to technology, and offer MyChart registration.

　　Compile medical documentation in a timely manner, adhering to Minimum Required Datasets for review by Nurse Coordinators.

　　Execute requests for confirmation of diagnosis following established Yale Medicine pathology policy.

　　Coordinate the scheduling of initial consultations and any required pre-visit testing as directed by the Nurse Coordinator and/or providers.

　　Information Systems Utilization:

　　Utilize multiple information systems to accurately enter and retrieve patient information required for electronic patient scheduling.

　　Maintain accurate and current patient information in the information systems.

　　Ensure timely and complete compilation of all patient medical record information, including results from various screening and diagnostic tests (e.g., pathology, radiology, surgical reports, etc.).

　　Qualifications:

　　Bachelor's degree in healthcare administration, nursing, or related field.

　　Previous experience in a healthcare setting, preferably in patient coordination or onboarding.

　　Familiarity with Epic and other healthcare information systems.

　　Strong organizational and communication skills.

　　Ability to work collaboratively in a team environment.

　　Attention to detail and ability to adhere to established procedures and policies.

　　The Patient Onboarding Coordinator plays a crucial role in delivering an optimal patient experience by ensuring efficient onboarding processes and effective coordination throughout the patient referral and consultation journey. Requirements Customer Service

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