Health Center Practice Administrator - Surprise

　　Job Details

　　Job Location

　　Adelante Healthcare Surprise - Surprise, AZ

　　Position Type

　　Exempt

　　Education Level

　　HS Diploma from accredited school

　　Job Category

　　Health Care

　　Description

　　POSITION SUMMARY

　　The Health Center Practice Administrator is responsible for the efficient, profitable day-to-day operation and management of a Community Health Center that provides primary care services, such as family practice, pediatrics, and internal medicine services and OB/GYN care in a Patient Centered Medical Home (PCMH) environment (additional services may be included based on site location). Additionally, the health center administrator is a patient advocate who creates an environment that delivers exceptional level of care for the clinic, patient experience, patient flow and reaches into the community for growth and support of the centers’ efforts.

　　EXPECTATIONS

　　Every Adelante Leader will strive to maximize the performance and contribution of each team member to Adelante Healthcare and the community that we serve every day. Leaders will set clear performance expectations, provide on-going feedback and coaching to improve results and outcomes and provide regular performance evaluations. Leaders are also expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence.

　　OUR CORE VALUES

　　Compassion

　　Excellence

　　Integrity

　　Learning

　　Respect

　　Sustainability

　　Qualifications

　　ESSENTIAL SKILLS AND EXPERIENCE:

　　Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)

　　Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

　　Bachelor’s degree or equivalent work experience determined by People Services and hiring manager

　　Minimum five (5) years Healthcare experience, which includes three years healthcare management experience specifically managing a medical site/operation with multiple providers

　　Competent in Healthcare, Medical Assistant, Nursing or related background. Experience with Patient Centered Medical Home (PCMH) practices a plus

　　Ability to meet and communicate effectively with staff, patients, community representatives, Adelante leadership, and business partners

　　Ability to solve problems usinga logical, systematic and tactical approach.

　　Demonstrated management, communication, leadership, community relations, and customer service skills

　　Experience in applying continuous quality improvement techniques in service delivery design to improve patient health outcomes

　　Proven ability with productive and efficient time management; problem solving using and fulfilling commitments

　　Experience with NextGen or other electronic health records (EHR) software.

　　Demonstrated understanding and use of technology infrastructure (email, web-based tools, internet, etc.) and applications (Excel, Word, etc.,)

　　Ability to help others to increase their knowledge, skills, and abilities to enable them to perform at a higher level

　　Ability to manage projects that are data and deadline driven

　　Ability to provide effective performance and results management

　　Demonstrated ability to manage partnerships,promote teamwork within work unit and across departmental/organizational lines

　　Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements.

　　POSITION REPONSIBILITIES/ESSENTIAL:

　　Monitor and evaluate Health Center staff performance and competencies for quality purposes in addition to determining merit increases, promotions, disciplinary actions and maintenance of appropriate personnel documentation

　　Foster an environment of outstanding patient care within a PCMH model of service

　　Assure compliance with applicable federal, state and local legislation, such as OSHA, FMLA, Workers Compensation, ADA, and any applicable accreditation agency

　　Responsible for selection of front and back office clinical support staff including selection, interviewing, training, and orientation

　　Work with patient eligibility with determination and enrollment processes in various programs through the electronic HealthE+ application, including AHCCCS, AZ Primary Care Program, sliding fee discounts, self-pay and other third party insurers

　　Ensure compliance with accrediting body standards for quality patient care through regular audits/improvement activities

　　Provide strong attention to detail with respect to scheduling, billing, and maintenance of records

　　Monitor appointments, patient flow and waiting areas to improve daily productivity

　　Document and resolve patient complaints

　　Establish and maintain effective working relationships with physicians, management, and staff

　　Responsible for employee education and updates on all policies and procedures

　　Monitor and control health center expenditures, review and approve all orders and maintain supply inventory

　　Assure that all equipment is maintained in good repair or is replaced as needed and monitor building and grounds for cleanliness

　　Establish goals and accurately measure and evaluate skills and expertise of staff members in the context of the relevant job description and engage staff members in regular performance feedback discussions

　　Finance

　　Implement procedures for attaining clinic productivity standards and goals

　　Assist with Sliding Fee Scale (SFS) audits as necessary

　　Assure daily deposits are made and completion of day sheet reconciliations

　　Financial planning and management of center budget; monitoring and allocating expenditures

　　Administrative / Management

　　Review correspondence and answer written inquiries relating to the status ofCenter functions

　　Prepare reports and correspondence as required

　　Coordinate with Center Support for inventory control, facilities management, and maintenance of equipment

　　Assure performance of weekly, monthly and quarterly safety checks and performs drills each quarter. Maintains appropriate logs.

　　Maintain high level of customer satisfaction as reflected on patient satisfaction surveys and other measurement tools

　　Maintain accurate time and attendance records and prepare reports as requested/required

　　Coordinate student and volunteer services

　　Monitor, manage and adjust strategies when necessary, Health Center budget, and profitability and production matrices

　　NONESSENTIAL SKILLS AND EXPERIENCE:

　　Ability to communicate in more than one language

　　Additional Duties and Responsibilities

　　Other duties as requested or assigned

　　PCMH

　　All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

　　Adherence to Compliance and Code of Conduct

　　All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

　　PHYSICAL DEMANDS AND WORK ENVIRONMENT

　　The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

　　Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.

　　In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance withEEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.