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Medical Customer Service-Central Support/Pre-Qualification
Medical Customer Service-Central Support/Pre-Qualification-March 2024
Meridian
Mar 29, 2026
About Medical Customer Service-Central Support/Pre-Qualification

  This job was posted by https://idahoworks.gov : For more information,please see: https://idahoworks.gov/jobs/2151758 Norco is currentlyseeking friendly, hard-working individuals to join our Medical CustomerService- Central Support Pre-Qualification Team. This team isresponsible for the patients first experience with Norco regarding theirnew prescriptions. Duties include but are not limited to maintaining andentering patient profile information, communicating with patients andreferral sources to ensure complete and accurate account details, andinitiating customer contact. Other responsibilities include, but are notlimited to:

  Communicate with customers in a professional and enthusiastic way

  Manage a large amount of inbound and outbound calls in a timely manner

  Follow call \'scripts\' when handling different topics

  Identify customers\' needs, clarify information, research every issueand provide solutions

  Keep records of customer conversations in Norco\'s electronic system ina comprehensible way

  Meet personal qualitative and quantitative targets

  In-depth knowledge of products, placements, availability, price and use

  Educate patients/clients on medical products and services

  Route patient information to appropriate personnel/departments asnecessary to order, deliver, and bill medical products and services

  Process customer orders and accurately input orders into computersystems

  Arrange necessary referral to community agencies or for those traveling,to assist in continuity of care

  Perform other tasks as assigned or necessary

  Qualifications

  Ability to answer billing and other customer questions or direct toproper billing personnel

  Strong phone and verbal communication skills along with active listeningskills

  Ability to multi-task, set priorities, and manage time effectively

  Good typing and 10-key skills

  Ability to sit for extended periods of time

  Ability to accurately enter data into computers and acquire a workingknowledge of any software applications necessary to the position

  Medical background, including Respiratory Therapy and/or Nursingexperience, is a plus

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