This job was posted by https://idahoworks.gov : For more information,please see: https://idahoworks.gov/jobs/2151758 Norco is currentlyseeking friendly, hard-working individuals to join our Medical CustomerService- Central Support Pre-Qualification Team. This team isresponsible for the patients first experience with Norco regarding theirnew prescriptions. Duties include but are not limited to maintaining andentering patient profile information, communicating with patients andreferral sources to ensure complete and accurate account details, andinitiating customer contact. Other responsibilities include, but are notlimited to:

　　Communicate with customers in a professional and enthusiastic way

　　Manage a large amount of inbound and outbound calls in a timely manner

　　Follow call \'scripts\' when handling different topics

　　Identify customers\' needs, clarify information, research every issueand provide solutions

　　Keep records of customer conversations in Norco\'s electronic system ina comprehensible way

　　Meet personal qualitative and quantitative targets

　　In-depth knowledge of products, placements, availability, price and use

　　Educate patients/clients on medical products and services

　　Route patient information to appropriate personnel/departments asnecessary to order, deliver, and bill medical products and services

　　Process customer orders and accurately input orders into computersystems

　　Arrange necessary referral to community agencies or for those traveling,to assist in continuity of care

　　Perform other tasks as assigned or necessary

　　Qualifications

　　Ability to answer billing and other customer questions or direct toproper billing personnel

　　Strong phone and verbal communication skills along with active listeningskills

　　Ability to multi-task, set priorities, and manage time effectively

　　Good typing and 10-key skills

　　Ability to sit for extended periods of time

　　Ability to accurately enter data into computers and acquire a workingknowledge of any software applications necessary to the position

　　Medical background, including Respiratory Therapy and/or Nursingexperience, is a plus