Job Description

　　In the role of process associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.

　　In this role you will be responsible for transition coordination, process training and certifications for the team, talent management related activities, Service Level Agreement compliance and Process compliance. You will also be involved in day-to-day customer interactions, knowledge management and process reengineering activities.

　　Location for this position is Aguadilla, Puerto Rico

　　Basic Qualifications

　　• High School Diploma or GED Equivalent

　　• Minimum 18 to 36 months in Healthcare claims area

　　Preferred Experience in Healthcare Claims adjudication Requires in depth knowledge of CPT, ICD-9/10, and HCPC codes Responsible for accurate and timely processing of Healthcare claim service request and processing claims Reviews, evaluates the service request as per SOP Familiar with Medical Policy, Familiar with UCSW service requests, correspondence inquiries and image review Experience in any claim adjudication platform Team Work Must be detailed oriented Critical thinking and problem solving Accountability, Adaptability and flexibility Motivated and ability to learn quickly Energetic and ability to take constructive feedback Demonstrated ability to work in a production focused environment Good verbal and written English communication Responsibilities Include but may not be limited to:

　　• Prep medical records for clinical review

　　• End to end processing and resolution of clinical claims and correspondence

　　• Understand/interpret medical terminology including clinical notes and reports

　　• Able to review medical policies and determine the appropriate claim processing or clinical review process decisions (pay, request additional records, refer for clinical review)

　　• Review and determine pricing for clinical claims in accordance with negotiated pricing agreements

　　• Adept knowledge of verifying member benefits, eligibility verification and medical necessity determination

　　• Forward the cases to appropriate teams, post the in-scope activities have been completed as per SOP

　　• NASCO claim processing - adjustments and manual pricing

　　• Should be knowledgeable in the use of intranet (OLI, Image, Sharepoint etc) and internet (CareRadius, Encoder Pro, EviCore etc) applications

　　• Lotus Notes where the Medical Policy Database, NAEGS and OTT Database are housed

　　About Us

　　Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

　　Infosys BPM has 43 delivery centers in 16 countries spread across 5 continents, with 58,745 employees from 124 nationalities, as of March, 2023.

　　The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

　　EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality