Role Information

　　Claims Manager - JL 3

　　 Role Designation

　　Process Specialist

　　 Position Summary

　　This position requires a deep analytical skill, judgmental of claims, hands on experience working on MS Excel, Invoice Processing, Validation of PO, Claims & being a decision maker. Experience working in SAP is an added advantage.

　　Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.

　　Being Process Specialist / SME should grasp the process knowledge quickly and mentor his team members with any / all of the process related issues / Concerns. He/she will be a back up for Team Lead in performing most of the reporting, providing floor support & first point of contact to Clients & their stake holders

　　 Required skill set

　　Analytical and Problem solving skills Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently Display ownership and accountability: Processing of the repair invoice Re-invoicing to the liable party Secure payment of invoices Mandatory requirement for experienced candidates: Minimum 4 years of work experience in Invoice Processing, Analytical skills in processing Claims, Account Payable & SAP Intermediate knowledge of Account Payable, OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint, and OneDrive for Business Prior experience worked with Logistics environment. Additional Preferred skills: Back up for His / Her Team Lead Mentoring team members with Process Knowledge Transfer FPOC to the Clients / their Stakeholders Reporting & Analysis Time Management Skills Being proactive and show the utmost respect for customer's time Good time management, ensuring all contacts with customers add value Ability to Multitask Skills & Knowledge Communicate at all levels Ability to work across organizational and professional boundaries Excellent verbal and written communication skills High level of interpersonal skills, including active listening and understanding Good organizational skills and ability to prioritize workloads. Work to tight deadlines / service levels Business etiquette Broad knowledge of IT products, services and terminology Aptitudes Identification of problems and solutions Analysis of data Presentation of technical functionality to a non-technical audience Working knowledge of MS Office products General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Power BI etc. Ability to work as part of a team or on own initiative. Customer focused Proactive Self-Motivated Patient Innovative Flexible

　　 Job duties and responsibilities

　　• To improve user confidence in the areas of Accounts Payable, Claims Processing & software, applications, being empathetic to a variety of new and experienced learners needs.

　　• Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.

　　• Actively troubleshoot to identify damage of the claims, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. Update Case Management with detailed and relevant information in a timely and effective manner. Provide updates to stakeholders with regards to specific case management through to collection of money Ensure Client Service Level Agreements are met or exceeded. Respond to Client enquiries in a timely and efficient manner. Ensure appropriate documentation of the interaction on the Clients account in the prescribed format. Execute Claims as per prescribed guidelines and timelines (Refer to SOP) Ensure Client / User confidentiality and data protection at all times.

　　 Education and other requirement Master Graduate/ or Graduate in F&A is required Willingness to work in rotational shifts