Description Job Purpose: Responsible for the complete and accurate billing process and patient charges in accordance with Business Office procedures as it pertains to Patient Accounts. This position is located at MNGI's Cityview office. This is a full time position scheduled Monday-Friday. Starting Pay: $21.37/hour We offer complete and thorough paid job training for our Business Office Specialists. For more information on the role of a Business Office Specialist, please review this short video: https://www.youtube.com/watch?v=G5aO7y0PQ Essential Functions:In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Receive patient phone calls and assist in resolution while maintaining professionalism, with a customer service approach. Accurately enter patient payments, adjustments, and refunds as received electronically, by phone, check, or otherwise. Demonstrate an understanding of Electronic Practice Management (EPM) and Electronic Health Records (EHR) within NextGen software as it relates to insurance, demographics, and release of information associated with the daily functions of the Business Office. Understand the process from the time patient schedules an appointment, front desk procedure, coding, billing, application of payment, and collections. Verify insurance coverage prior to patient appointments utilizing reporting from external vendor (Healthia) Maintain aging accounts, working closely with patients to establish payment plans Work closely with internal and external parties (patients, primary care clinics, collection agencies, coworkers) to address and resolve any concerns while maintaining HIPAA compliance. Responsible for weekly rotating job tasks, including but not limited to: manually posting patient payments, posting and mailing patient refund checks, processing patient credit card payments, Healthia work log tasks, and additional clerical tasks. Any and all other duties as assigned. Qualification Requirements:The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience Requirements:High School Diploma or GED required. 1-2 years of experience in a business office/billing setting. Certifications/Licenses:None required. Knowledge, Skills and Abilities: Working knowledge of: Microsoft Office applications Insurance payers Skills: Compassionate patient care Active listening Problem solve, prioritization, and critical thinking Attention to detail Organization and time management Ability to: Multitask Communicate effectively verbally and in writing Work independently as well as in a team environment Type proficiently and accurately Physical Requirements:The physical requirements described here are representative of the physical demands required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 10 pounds occasionally. Employees may be required o travel to other company locations due to staffing and training needs. Working Environment:The working environment described here is representative of the setting which an employee may encounter on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position,the employee works in an office environment. The employee is exposed to a computer monitor daily. The employee may be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. While performing the duties of this position, the employee must be alert to conditions that may impact the safety of patients, employees and visitors. This job description reflects management's assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned. MNGI Digestive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. It is the policy of MNGI Digestive Health to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment MNGI's Culture of Caring "We are caring people caring for people". All caregivers should reflect our core values: Compassion: being empathetic and considerate of the needs of our patients and caregivers Teamwork: Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice/opinions of others assuming good intent. Integrity: Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other. The MNGI Team Promise We recognize every member of our team as a caregiver. We acknowledge that we each individually and collectively contribute to our patients' care experiences, and therefore their healing. We promote a Culture of Caring for our patients and each other. To support our Culture of Caring we: Embrace open communication, mutual acceptance, trust, respect, empathy and a commitment to personal and professional growth. Value diversity, accountability, problem-solving, collaboration, and contribution. Qualifications Experience 1 - 2 years: Medical Billing (preferred) Minnesota Gastroenterology, P.A. is an EEO/AA employer: women, minorities, the disabled and veterans are encouraged to apply.