Medical Assistant I Ambulatory Support Services/ STAR Squad

　　Texas City, Texas, United States

　　New

　　Patient Care

　　UTMB Health

　　Requisition # 2303471

　　REQUIREDEDUCATION/ EXPERIENCE:

　　· High school or equivalent.

　　· Certified or Registered Medical Assistant with a nationally recognized accreditation organization (AAMA, AMT, NCCT, NHA or other).

　　· CPR/BLS certification required from American Heart Association (AHA).

　　JOB SUMMARY:

　　To provide technical, supportive, age specific and developmentally appropriate patient care functions for assigned clinical area.

　　The Medical Assistant may function as a member of a Patient Centered Medical Home clinical team or may function in a role that includes routine administrative and clinical tasks. The Certified Medical Assistant is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care.

　　MAJOR DUTIES / CRITICAL TASKS:

　　· Able to effectively identify problems and determine solutions.

　　· Understand clinic flow to maximize clinic usage to meet patient needs.

　　· Assists with patient flow within assigned outpatient clinic setting.

　　· Responds in a timely manner to call-lights.

　　· Provides comfort measures to patient / family.

　　· Performs technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure.

　　· Obtains vital signs. Appropriately documents chief complaint and reason for visit.

　　· Uses aseptic techniques and infection control measures in the performance of duties.

　　· Accurately collects excretory specimens, such as urine and feces.

　　· Obtains blood samples by venipuncture.

　　· Accurately performs tests, such as basic urine chemistry using chemical strips, guaiac, Ph, blood glucose, UPT, and hemocult.

　　· Measures and records intake and output as ordered.

　　· Prepares and assists patients undergoing treatments, examinations, and procedures.

　　· Recognizes patient care priorities, treatment plan, objectives, and potential crisis

　　· Under direction of physician, provides other treatments and care to patients appropriate to training, as assigned.

　　· Recognizes and communicates patient needs and unusual occurrences with patients / families.

　　· The MA will refill patient medications as requested, using the guidelines for the prescribing physician/provider in their assigned area and in accordance with the policy C51, Prescription Refill Management for Ambulatory Care Services.

　　· Safely and properly administers medications as assigned.

　　o Accurately documents/communicates interventions and measurements.

　　o Communicates relevant information to appropriate health care provider.

　　o Under supervision, completes accurate, concise, and legible documentation on patient clinic record.

　　· Assist with medication reconciliation as required.

　　· Assists in the maintenance of equipment, supplies, and the environment.

　　o Assists in maintaining a clean and safe environment.

　　o Checks equipment/supplies for expiration dates, electrical safety tags, intactness, and usability.

　　o Cleans equipment and returns to its proper place.

　　o Reports equipment and supplies needing replaced or repaired.

　　o Stocks rooms, carts, cabinets, etc. as assigned / requested.

　　· Respects and supports patient rights.

　　o Serves as patient / family advocate.

　　o Practices principles of patient and employee confidentiality.

　　o Utilizes available resources and seeks assistance in dealing with ethical dilemmas, as appropriate.

　　· Practices positive customer peer relations.

　　o Consistently communicates in a professional and courteous manner.

　　o Reports and seeks assistance in dealing with guest complaints / concerns.

　　o Establishes and maintains a positive rapport with patient / family and co-workers.

　　o Consistently responds to customer requests / needs in an appropriate manner.

　　· Participates in and supports continuous quality improvement activities at the clinic / departmental level, as appropriate.

　　· Demonstrates acceptable productivity and practices cost containment.

　　o Prioritizes and completes all work in an effective and efficient manner.

　　o Demonstrates initiative, resourcefulness, and flexibility.

　　o Effectively and efficiently uses time, equipment, and supplies.

　　· Functions as an interdependent and supportive team member.

　　o Provides support and assistance, as appropriate.

　　o With direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations.

　　o Participates in clinic meetings / activities and supports the clinical, departmental, and organizational philosophy and goals.

　　o Accepts responsibility for own growth / development.

　　o Participates in in-services and ongoing education programs.

　　o Remains current on all in-service / education / credentials / certification requirements for position, as appropriate.

　　o Exchanges constructive feedback with peers and others.

　　o Conducts self-evaluation and participates in developmental goal setting.

　　· Patient Centered Medical Home Medical Assistant

　　oAll Medical Assistant Essential Job Functions, and

　　oContributes to the partnership among clinical practitioners, patients and families ensuring decisions respect patients’ wants, needs and preferences,

　　oContributes to provide education and support to patients to enable patients to make decisions and participate in their own care,

　　oContributes as a member of a clinical team accountable for a patient’s physical and mental health care needs including prevention, wellness, acute care and chronic care

　　oParticipates in coordinated care across all elements of the broader health care system, including specialty care, hospitals, home health care and community services,

　　oContributes to offering patients the ability to access services with shorter waiting times, “after hours” care, 24/7 electronic or telephone access and communication through health IT,

　　oContributes to a care team of clinicians and staff to ensure that patients and families make informed decisions about their health.

　　· Administrative and Clinical Duty Medical Assistant

　　oAll Medical Assistant Essential Job functions, and

　　oAnswers patient calls with accuracy and properly document patient needs,

　　oAppointment scheduling, including financial counseling for day surgery, reminder calls, patient financial responsibility and future appointments,

　　oArrives patients including preparation of paperwork/charts, collection and receipting of copays, tokens distributed and authorized deferments

　　oRegistration including eligibility, demographics and Medicare and third party coverage, communicates any obstacle to access or authorization to patient, referral source, UTMB Physician and clinical staff appropriately,

　　oDispositions patient within designated timeline.

　　· Specialty/other

　　oAll Medical Assistant Essential Job Functions, and

　　oProficient in multiple specialty procedures and

　　oSuccessful completion of all Patient Services Specialist training including refresh training

　　oPerforms related duties assigned

　　Preferred:

　　1 year of Medical Assistant experience and must be certified

　　Equal Employment Opportunity

　　UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

　　Compensation