Job Number 24014454
Job Category Sales & Marketing
Location The Tokyo EDITION Toranomon, 4-1-1 Toranomon, Tokyo, Tokyo, Japan
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
This position executes holistic on-property and digital marketing across paid, owned and earned channels including collaterals, websites, newsletters, social media, third party e-commerce channels and GDS. Promote awareness of holistic brand image internally and externally, and establish a positive online presence for the hotel including all aspects of the business (rooms, events, restaurants & bars) by integrating outlet-specific and brand messaging in a compelling and valuable way.
On-property & Digital Marketing
Overall accountability for content across cluster hotels’ websites and channels as per brand standards using corporate designed CMS and digital services
Develop marketing materials and assemble information packages (e.g., brochures, promotional materials, maps, etc.) for promotional events, property tours, and conferences
Manage marketing calendar, monthly and quarterly marketing reports
Ensures consistency in individual property's voice on all guest touchpoints and marketing communications
Plan and execute cluster digital marketing campaigns based on hotels’ marketing calendar either with external agency and/or Marriott support
Work on the e-newsletter distribution, including hotel managed and Marriott managed platforms
Responsible for integration and implementation of tools & systems
Work with other departments to plan and execute all necessary marketing initiatives aligned with marketing calendars of outlets including restaurants, bars and spa, in activation of all efforts and initiatives
Provide support of hotels’ CRM strategy through active database management and effective e-mail campaign marketing
Liaise with EDITION Brand Office on all required graphic design to ensure all marketing material is on brand and signed off
Organize F&B and Events photoshoot and video shooting for marketing and social assets working with external contents creators
Distribution Channels
Build, audit, enhance and maintain all domestic and international OTA websites with up-to-date information and on-brand messaging by managing extranet
Conduct production review, content management, offer strategies for domestic and international Online Travel Agencies
Support Revenue team in leveraging Best Rate Guarantee across all channels supporting direct bookings to Marriott websites to drive result in better revenues and stronger guest loyalty
Provide support in developing assets to drive all e-commerce channel (CRS, GDS, Tour Operators & 3rd Party Sites) performance against desired contribution targets under guidance from managers
Research & Analysis
Use of available tools to conduct regular research and analysis of cluster digital marketing performance: Marriott MDS, Google (AdWords, Analytics, Trends), Sprinklr, CISION, etc.
Provides regular tracking/ROI and analysis of promotions and website/email campaigns, using industry averages for ROI calculation, and uses this knowledge in future planning
Identify and research new technology (example: new social media sites, mobile applications and websites / web technologies)
Keep abreast with news, updates, new trends in the Hospitality & Tourism industry to develop and optimize online marketing strategies
Social Media Management
Work closely with external social media agency and provide necessary information and assets for efficient and effective social media planning and execution (Facebook, Instagram)
Overview the monthly report and update statistics on performance spreadsheet to report to brand team
Research new technology and industry best practices and implement where applicable
Distribution Channels
Support Revenue team in leveraging Best Price Guarantee across all channels supporting direct bookings to brand websites that will result in better revenues and stronger guest loyalty.
Provide support in developing assets to drive all e-commerce channel (CRS, GDS, Internet, Tour Operators & 3rd Party Sites) performance against desired contribution targets.
Identify marketing opportunities with all Online Travel Agents.
REQUIRED QUALIFICATIONS
Qualifications
Bachelor’s Degree in Marketing, Communications, Business Administration or an equivalent combination of education and work-related experienceExperience
2-3 years’ experience in Marketing, Distribution Marketing, Digital Marketing
Additional exposure in hotels, advertising agency, public relations, travel industry system connectivity, online travel agents, central reservation office background or combination of any above are highly desired related industries.
Required Skills and Abilities
Knowledge of local market
Expertise in Google Analytics
In-depth understanding of SEM
Strong IT literacy and adaptability to new systems
Demonstrates expertise of online marketing as well as offline
Creative, innovative and aware of new technology trends in digital marketing
Proficiency in Excel, Word, PowerPoint, Adobe software skills
Strong written and verbal communication skills in English and Japanese
Team player, excellent interpersonal skill and adaptability
Ability to work independently on multiple projects and prioritize tasks effectively
Attention to detail and accuracy
Strong organizational skills
Good customer service skills and ability to work well with others
Fundamental project management skills
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.