Market Service LeaderJob Locations

　　US-MI-Kalamazoo

　　Category/Function Retail Banking Center  

　　Position Type Regular Full-Time  

　　Requisition ID 2023-13897  

　　Workplace Type On SiteOverview

　　Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.The Community Banking Market Service Leader (MSL) serves as a subject matter expert and operational coach for banking centers in a defined market.  The Market Service Leader is responsible to assist the Community Banking Market manager and the Banking Center Managers relative to the oversight of the cash handling and operations of the banking centers.  These areas include assisting with training on cash handling policies and procedures, vault safekeeping, audit reporting, and branch security.  The Market Service Leader supports client sales and service expectations by ensuring Client Service Representatives have appropriate product knowledge and conduct relevant discussions to uncover client needs to provide referrals to the banking team.  The Market Service Leader is the liaison with Community Banking Operations, Risk, and Audit partners. Market Service Leaders also supervise the Market float positions to ensure sufficient staffing support is available at all market locations.

　　Key AccountabilitiesMarket Operational/Service LeaderProvides operational and service guidance to market banking centers to ensure all client service standards are met or exceeded.Ensure appropriate oversight of banking center operations including compliance with bank policies and procedures, audit standards, legal and regulatory requirements, and security practices and procedures.Conducts regular meetings with banking center staff to build technical knowledge, proactively review new policies/procedures, and identify areas for improvement.Responsible for reviewing daily/weekly/monthly operational reports and taking appropriate actions to oversee clearing of missing or exception items such as cash over/short items, missing CIP information or signature cards, and safe deposit audits.Supervises Market Float PositionsSupervises and schedules the market float positions to ensure appropriate staffing is available in banking centers needing support due to vacations, leaves of absence, or staffing shortages.Ensures market float staff have appropriate training to complete responsibilities and understand expectations as they move among banking centers.Supports and Leads Change ManagementPartners with Banking Center Managers, Community Banking Operations, Risk, and Audit partners to identify best practices, opportunities for improved efficiency, operational risks, training needs and client service opportunities. Implements and supports various change management activities, helping team members understand what needs to be done differently, identifies potential impacts/risks and develops actionable plans.Qualifications and Education RequirementsAssociate degree in business related field or equivalent combination of education and relevant work experience.3+ years of experience in retail sales, banking, and/or customer servicePrior supervisory experience preferred and/or demonstrated leadership