Career Area:

　　Product Support

　　Job Description:

　　Your Work Shapes the World at Caterpillar Inc.

　　When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

　　WE BUILD WHAT MATTERS

　　What matters most to you? Is it being part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters! The Caterpillar Oil & Gas and Marine Division (COGMD) consists of a worldwide team helping to power the global energy industry as well as provide power and propulsion on the water.

　　The Cat Oil & Gas and Marine Division currently has an exciting opportunity for a Marine Service Superintendent. The Service Superintendent provides technical support/consultant service to dealers, and internal and external customers that will enhance user satisfaction, contribute to profit, and promote global service contracts and related parts sales.

　　Job Duties/Responsibilities include, but are not limited to:

　　Incumbent is responsible for monitoring the overall performance and field service of products to reduce warranty costs, service-related costs and to meet needs of customers worldwide. Incumbent identifies problems, investigates causes and establishes priorities for resolution.

　　Defines problem in terms of observed symptoms, researches available data, defines applications and conditions encountered, identifies root cause, works with dealers and technical staff to identify information needed, issues product improvement and service improvement opportunities, develops plans for fixing problem including validation, and publishes corrective action. Fixes must address both production and field requirements, which may be different paths. Identifies tests that need to be completed, data to be obtained and analyzed for course of action. Monitors result after change.

　　Initiates action for product improvement through PIP/PSP warranty program preparation to address commercial/business impact of field problems.

　　Initiates preparation and distribution of technical publications to identify problems, communicate resolutions and announce product improvements.

　　Provides input to NPI (New Product Introduction) team for the setting of serviceability, reliability, and durability goals.

　　Provides technical product support to dealer personnel, subsidiary service groups, marketing units, design engineers, technical information division, test, and evaluation, etc.

　　Supports marketing units with technical guidance for managing customer problems with product deficiencies.

　　Supports design engineer activity by identifying market needs to be considered in new/changes to product.

　　Provides counsel to subsidiary plant service engineering/product quality on product problem maintenance.

　　Responds to dealer/customer and other Caterpillar employee questions regarding product performance.

　　Conducts dealer and customer visits to personally provide technical assistance on urgent field problems and for follow up purposes. Continuing challenge is maintaining communications on the level necessary for multi plant involvement on a worldwide basis.

　　Required Qualifications:

　　Requires a technical/engineering background and several years of field service experience (preferably Caterpillar), and considerable technical, product and service knowledge of a wide range of Marine products and their systems.

　　Strong mechanical and/or electrical aptitude and product knowledge and good engineering background.

　　Good effective communication skills, ability to organize work and persuasiveness.

　　Good interpersonal and communication skills.

　　What You Will Get:

　　Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

　　Here you earn more than just a salary. Because we value your performance, we offer a total rewards package that provides day-one benefits, including but not limited to:

　　Competitive salary and annual bonus program

　　Medical, dental, and vision coverage​

　　Paid time off plan (Vacation, Holiday, Volunteer, Etc.)​

　　Company-matched 401(k) plan

　　Health savings account (HSA)​

　　Flexible spending accounts (FSAs)​

　　Short and long-term disability coverage​

　　Life Insurance​

　　Paid parental leave​

　　Healthy Lifestyle Programs​

　　Employee Assistance Programs​

　　Voluntary Benefits (Ex. Accident, Identity Theft Protection)

　　Additional Information:

　　Travel requirements: 50%-75%.

　　Relocation is not offered for this role.

　　Must be located near a central airport in Houston, TX or Virginia Beach, VA.

　　International travel required (South America).

　　This posting will close at midnight on February 11th, 2024.

　　At Caterpillar, we are committed to a diverse and inclusive environment that values and respects the unique talents, experiences, and viewpoints of our global employees. Our vision is to continually develop the best team to build innovative solutions for our global customers, deliver superior results for our stockholders and positively impact the people and communities we serve.

　　This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer, such as H, L, TN, F, J, E, O.

　　As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers #LI

　　Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

　　Any offer of employment is conditioned upon the successful completion of a drug screen.

　　EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

　　Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

　　There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

　　Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.