Division

　　Mohegan Sun

　　Type of Position

　　Full Time

　　Pay Rate

　　City

　　Uncasville

　　State

　　CT

　　Job Level

　　Management

　　Education

　　Bachelors

　　Department

　　Convention & Expo Sales

　　Category

　　Hotel Operations

　　ASSOCIATE DIRECTOR OF SALES

　　DIR17

　　Position Summary:

　　This position is responsible for effectively soliciting and becomes familiar with all accounts within the assigned market segments and/or geographic territory to drive group room nights for positive revenue impact. Builds relationships by delivering memorable experiences through specialized, personalized and preferential service. Oversee in-market Business Development role. Meets and exceeds personal revenue targets.

　　Primary Duties and Responsibilities:includes but not limited to:

　　Captures larger group business from assigned market segments and/or geographic territory to surpass revenue expectations of hotel and individual revenue goals

　　Initiates and follows-up on assigned leads

　　Maintains and participates in an active sales solicitation program including the use of Knowlandand outside sales calls in market.

　　Monitors production of all top accounts and evaluates trends within assigned markets

　　Meets and greets customers while they are in-house

　　Participates in key industry organizations and client events and attends assigned trade shows

　　Invites customers for entertainment and site inspection purposes

　　Assists the Director of Convention Sales with training the sales personnel

　　Maintains a business presence on Social Media Sites like LinkedIn, Facebook, Instagram including posting events that take place at Mohegan Sun.

　　Assists with reviewing contracts, pulling reports and comparing them to the department budget prior to being sent to the customer

　　Oversees all aspects of the Director of Business Development that aligns with their market territory includes, but is not limited to, establishing sales strategy & tactics, reviewing weekly activity plans/results, accompanying when appropriate at face to face appointments and in-market industry events.

　　Secondary Duties and Responsibilities:

　　Keeps abreast of developments in the convention sales and service industry to maintain a competitive share

　　Attends staff meetings and other meetings, as deemed necessary

　　Adheres to all policies and procedures and is a Mohegan Sun Ambassador

　　Works within the boundaries of the position

　　Maintains confidentiality

　　Remains visible in all related areas of operation

　　Believes in and adheres to the Mohegan Sun Core Values and service standards

　　Actively promotes the Spirit of Aquai

　　Takes ownership of guest requests and issues and seeks assistance if outside the scope of the position

　　Completes required paperwork and reports in a timely fashion

　　Acts as a liaison with various departments and vendors

　　Competencies: Incumbent will master the following competencies while in this position:

　　Excellent written and verbal communication skills

　　Excellent organizational and multi-tasking skills and the ability to delegate tasks

　　Ability to multi-task by managing all aspects of a Team Member’s sales activities while maintaining personal production goals

　　Ability to comprehend complex verbal and written instructions

　　Advanced negotiation and reasoning skills

　　Ability to make sound judgment calls relating to employees and guests

　　Capable of interacting with the public in a highly professional manner

　　Proficiency with computer programs including LMS, Windows, Word, Excel, Cognos, Delphi, Meeting Matrix, Knowland and Passkey

　　Understanding of revenue management and its utilization

　　Ability to maintain composure in stressful or high pressure situations

　　Maintains accurate records and files

　　Ability to produce quality work under tight deadlines with high expectations

　　Ability to adapt to new ideas and changes

　　Ability to self motivate

　　Ability to represent Mohegan Sun in a positive manner on and off property

　　Knowledge of the property and product

　　Ability to work well with others in a diverse environment

　　Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

　　Training Requirements:

　　Knowledge of Mohegan Sun corporate and department policies and procedures

　　Must complete the Core Manager Training course

　　Knowledge of Mohegan Sun budget planning and analysis process and procedures

　　Mohegan Sun CER and purchasing procedures

　　Knowledge of Virtual Roster and Kronos payroll systems

　　Knowledge of regulations that pertain to the Marketing division

　　Safety and Fire Training

　　SMART alcohol awareness

　　Certified Meeting Professional (CMP) or working towards certification

　　Physical Demands and Work Environment:

　　Office work environment

　　Must be able to work in a casino environment with smoke, loud noises and low lighting

　　Occasional travel may be required

　　Must be able to sit, stand and walk for extended periods of time

　　Must be able to work extended hours and days

　　Carries an electronic device and responds to off-hours communications in order to provide 24/7 service

　　Must be able to work various shifts and flexible hours, including weekends, evenings and holidays

　　This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary

　　Minimum Education and Qualifications:

　　Bachelors’ Degree in Hotel Administration, Marketing, Business, Finance or a related field

　　Seven years of experience in hotel sales including five years in a convention property with no less than 500 rooms and responsible for booking groups of 200 or more guestrooms on peak nights for multiple nights.

　　Must have a minimum of three years of experience managing a hotel group sales team

　　Experience in selling a property with a minimum of 50,000 square feet of convention/meeting space

　　In lieu of a Degree and previously mentioned experience, 12 years of applicable hotel group sales experience and experience managing a hotel group sales team