About Remote

　　Remote is solving global remote organizations' biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you're interested in adding to the mission, scroll down to apply now.

　　Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

　　All of our positions are fully remote. You do not have to relocate to join us!

　　About Remote

　　Remote is solving global remote organizations' biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance (learn more about how it works). We're backed by A+ investors and our team is world-class, literally and figuratively, as we're all scattered around the world.

　　Please check out our public handbook to learn more about our culture. We encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply. You can also check out independent reviews by other candidates on Glassdoor. If this job description resonates with you, we want to hear from you!

　　All of our positions are fully remote. You do not have to relocate to join us!

　　How we work

　　We love working async and this means you get to do your own schedule.

　　We empower ownership and proactivity and when in doubt default to action instead of waiting.

　　The position

　　This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Payroll and Benefits Communications & Content and a member of our Payroll and Benefits department.

　　The Manager, Payroll and Benefits Communications & Content will have a wide range of responsibilities from crafting narratives to analyzing data, remain undeterred in the face of obstacles, problem-solve, and know how to navigate and influence within a large and complex organization. You will be responsible for developing creative and strategic multichannel communications for both internal and external stakeholders as well as ensuring our internal and external documentation and knowledge base scales with us. In working closely with the department Directors and other stakeholder team members across Remote - including marketing, people, sales, engineering, product, growth, training, creative and lifecycle, this position will provide analytical, administrative, informational, and technical support in the documentation and communication of benefit programs and legislation across the globe. You will continue to develop the tools, training, and materials that embed sustainability into our business and enable us to speak to these initiatives with transparency and authenticity.

　　Key responsibilities Work closely with team stakeholders to understand what they are working on and what is important to them, guiding them on what needs to be communicated to the broader teams and crafting the narrative so everyone is brought along on the journey in an inspiring and effective way. Take ownership of a regular programme of motivational leadership communications, preparing and delivering messaging on a broad variety of topics related to Payroll & Benefits department to create a sense of shared purpose, alignment and transparency. Collaborate with Customer Success, Product and Marketing departments to deliver effective internal and external communications and crisis management of new features/functions, how-to knowledge, legislation, blogs, emails, in-product messaging, knowledge-base content. Collaborate with Payroll, Benefits and Sales Teams to bring more transparency, ownership and leadership on how to strategically discuss benefits for our EOR payroll and Global payroll products. Design proactive solutions to improve the user experience to bring more transparency for access to accurate, relevant and pertinent Global Payroll & Benefit information including legislative, how-to knowledge, FAQs, why it's important and in an easily consumable way. Use metric based, data driven analysis to support the long-term user happiness to increase NPS, CSAT, eNPS and reduce churn. Requirements Extensive experience in managing internal and external content, communications and documentation, preferably within a start up/scale-up environment. Ability to uncover and anticipate needs, synthesise feedback, and use data to develop and present creative content, documentation and communication strategies. Experience of managing relationships with internal and external stakeholders, including corporates and individuals. Strong digital skills and the ability to create and refine powerful messaging. Exceptional customer service skills with the ability to develop strong relationships with team members and external contacts. Ability to work in a fast-paced environment and multi-task effectively. Proficient in MS Word, Excel and PowerPoint and ability to learn other programs as required. Writes and speaks fluent English. It's not required to have experience working remotely, but considered a plus. Benefits

　　You can learn more about the benefits we're offering to all internal employees at Remote by visiting our public Benefits & Perks Handbook page.

　　Practicals You'll report to: Director of Payroll & Benefits Experience Team: Payroll & Benefits Location: Anywhere in the World Start date: As soon as possible Application process

　　(async) Profile review Interview with recruiter Interview with the Director of Payroll & Benefits Experience Interview with the VP of Payroll and Benefits (async) Offer Reference Check How to apply

　　Please fill out the form below. Don't forget to add your CV (ideally as a PDF) and a cover letter (at most a single page) explaining why do you think there's a match between this particular role and your profile. Thank you!

　　#LI-DNI

　　Benefits

　　Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhere unlimited personal time off (minimum 4 weeks) quarterly company-wide day off for self care flexible working hours (we are async) 16 weeks paid parental leave mental health support services stock options learning budget home office budget & IT equipment budget for local in-person social events or co-working spaces How you'll plan your day (and life)

　　We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

　　You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

　　If that sounds like something you want, apply now!

　　How to apply

　　Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don't have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

　　We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it's important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

　　Need help? Email [email protected]