Job Description:

• Set, articulate and execute the role and processes of key support areas across the organization.

• Ensure consistency in all aspects of process and procedures.

• Coordinate consistent data reporting for key support area and ensure all reporting is accurate and timely.

• Manage and lead a staff in key operational support functions

• Deliver on operational goals as defined

Qualifications:

Skills and Knowledge: (Identify core competencies, key specialties, technical, and knowledge areas necessary to accomplish responsibilities and desired end results)

Competencies/Skills: Individual Contributor Competencies

Skills and Knowledge:

 Strong collaboration and interpersonal skills

 Proven ability to implement change in a large organization and drive high engagement with team

 Proven ability to organize, prioritize, handle time constraints and manage shifting priorities

 Excellent analytical, decision making, problem solving and negotiation skills

 Highly effective verbal and written communication skills (English)

 Team leadership; demonstrated ability to effectively manage people through tight deadlines and high pressure customer service oriented organization

 Solid understanding of BPO industry

 Confidence and skill to influence individuals at all levels of the organization

 Demonstrated background of taking appropriate, calculated risks and working them to the advantage of the organization

 Knowledge of business systems and their interfaces required.

Location:

This position can be based in any of the following locations:

Chennai

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .