Position Snapshot

　　Nestlé Business Services LATAM | Asunción, Paraguay.

　　IMS - Integrated Marketing Services / Content Service Manager

　　Available Shift: Monday to Friday from 8:00 to 18:00

　　Advanced English is mandatory.

　　Nestlé Business Services is looking for extraordinary people to join our world-class team.

　　In Paraguay we are two Nestlé units:

　　Nestlé Paraguay is the unit in charge of importing and distributing of all our 1# brands and they have been in the market for 23 years.

　　On the other hand, we are Nestlé Business Services Asunción, the Nestlé service center. We’ve been in the market since 2018. We provide Backoffice services as Supply Chain, Financial, HR, and Digital & Social Media to all Nestlé in LATAM from México down the map. Our clients are our colleagues.

　　We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and digital innovation.

　　If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining Nestlé Business Services!

　　Position Summary

　　The Content Strategy Supervisor is tasked with supporting the adoption and use of Nestlé Content Hub (global digital asset management & workflow ecosystem) by LATAM Champions & End Users, ensuring best practices are in place, high levels of data and content quality, sharing, and collaboration with LATAM Champions. This individual is responsible for delivering trainings & act as Single Point of Contact for the assigned Zone / Countries Champions, identifying and rectifying gaps, as well as assist with end user support queries. They also provide support and guidance for asset management and end user engagement, marketing workflows, collating data, analyzing trends, and providing actionable insights to Zone / Market Champions for tool, process and services enhancement.

　　A day in the life of...

　　Perform digital management system administration tasks, such as monitoring user access requests, including issue management, support of migration, proposals for system improvement.

　　Provide Content Hub training (system and process) and support to zone / market users, partners and agencies for assigned zone / markets.

　　Track and report on training statistics (attendees, questions, sessions, etc), rectifying gaps in training and providing proactive insights to assigned Zone / Market Champions for program enhancement.

　　Stay abreast of on-going enhancements to Content Hub, building, modifying and adapting training materials to meet Zone / Market needs, as needed.

　　Perform routine and ad hoc (as requested) content audits to ensure assets and content follow globally established content standards.

　　Respond to Markets Champions queries, managing ticketing system, assisting them in: getting access to Content Hub and related platforms (Brand Portal, Stock images, etc).

　　Act as dedicated point of contact for Zone and Market Champions for Content Hub best practice guidance, aggregating and analyzing information to provide actionable insight to global support teams

　　What will make you successful?

　　Graduated in Marketing, Communication, Administration, or related areas- 5 years’ experience in Marketing or Brand management.

　　Excellent understanding of digital asset management best practices

　　Working in an international brands and multi-cultural settings

　　Good understanding of marketing department workflows and logics

　　Development and implementation of reporting and analytics measures, understanding of key performance indicators within user engagement and training spaces.