Job Description

　　We are seeking a manager for our NSGBU Customer Success Knowledge Management team, which is a specialized area with diverse functional elements and systems. Manager interacts with supervisors and/or functional peer group managers. May interact with senior management. You will interact frequently with your team and other managers to establish and communicate departmental content management objectives and implement plans to assure attainment of goals. Your team is to be comprised of primarily Knowledge Content Analysts and of technical professional.

　　This individual will be responsible for managing a team of knowledge analysts and working with the team in developing and implementing strategies to ensure the effective management and organization of our the Customer Success departments knowledge content. Individual should have good grasp and understanding of content management principles and of Customer Success organizations.

　　The Knowledge Content Management team is responsible for maintaining our departments knowledge content and enabling teams to become contributors and publishers. This content includes two main streams: internal documentation and customer facing KB content.

　　A manager on the Knowledge Management team can expect to have autonomy in their role and should have proven experience in managing and organizing knowledge content, as well as strong leadership and communication skills. They should also be able to work collaboratively with cross-functional teams and have experience with content management systems.

　　Responsibilities

　　Responsibilities include:

　　Develop and implement strategies to ensure the effective management and organization of our company's knowledge content.

　　Oversee the development and maintenance of our knowledge content systems.

　　Drive team to collaborate with our Customer Success teams to ensure the accuracy and relevance of our knowledge content.

　　Provide monthly metrics to leadership team.

　　Maintain accurate and ongoing roadmap for content management systems and strategies.

　　Leverage your Knowledge Management skillset to provide guidance to team members.

　　Provide ongoing support and guidance to our team of knowledge content management analysts.

　　Ensure content management systems are maintained and improved upon where needed, and have a Product management mindset to maintain & improve our chatbot/content systems.

　　Work collaboratively with cross-functional teams and ensure stakeholders within CS are receiving the content management support they need from our group of content management analysts.

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer