Manager Hub Operations

Apply now »

Date: May 13, 2024

Location: Jersey City, NJ, US, 7307

Company: Norfolk Southern Corp.

Requisition37511:B5 Hub Manager

A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you.

Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Primary Purpose

Establishes goals for regional terminals and ensures processes are in place to meet and/or exceed goals

Makes terminal recommendations based on performance metrics, capacity analysis as well as asset and contractor utilization

Management and oversight of territory budget compliance

Collaborates with all groups within the Customer Operations department to provide high quality customer experience, support the commercial and operating strategies, and gain competitive advantage through technology-led proactive customer engagement, and efficient terminal, equipment, and specialized services

Management of NS variables and limitations within Lift Partner Performance Based Contracts

Develops and promotes a united vision for terminal managers to drive sub departmental goals

Keeps Director informed on regional metrics for their respective operating region and includes detailed changes between budgeted and actual results for upper management

Principal Duties

Directs standards for Operations Managers on all daily operations of terminals to include shift/daily planning, property management, and safety process audits

Compiles regional terminal analysis and provides insight into data driven results

Proactively collaborates with internal stakeholders on exception management and local operations projects to ensure no service interruptions occur

Oversees terminal development decisions by making data driven recommendations regarding capital projects and expenses

Communicates across Customer Operations groups real-time data on crucial movements to inform impacted partners across the network

Strategizes with external business partners (i.e. port point of contact, maintenance vendors, drayage partners) and internal customers (i.e. field operations police)

Uses experience to tailor customer communications and make autonomous decisions

Responsible for tactical capacity inventory management and strategic recommendations

Job Related Experience:

Minimum Level: 3-6

Preferred Level: 6-10

Education:

Preferred Level: Bachelor’s Degree (BS, MBA)

Technical Skills:

TYES

MS Excel/Spreadsheets

MS Outlook

MS Powerpoint/Presentations

MS Word/Word Processing

Skills and Abilities:

Candor

Creativity

Collaboration

Informed risk taking

Communication

Teamwork

Decision making

Problem solving/ analytical

Leadership

Self-motivation

Environment: Outdoor/Field

Shift Work: No

On-Call: Yes

Weekend Work: Yes

Travel Required: 0 - 2 Days per Month

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com .

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.