Manager, Digital Customer Channels, Personal Care Solutions Asia Pacific

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　　JOB TYPE

　　JOB ID

　　LOCATION

　　COMPANY

　　JOB FIELD

　　JOB TYPE

　　JOB ID

　　We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

　　We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

　　Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

　　At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Our portfolio is organized into six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF’s Asia Pacific regional headquarters is located in Hong Kong and had 330 employees by the end of 2022.

　　Objectives of the Position

　　Reporting operationally toHead of Global Digital Channels; administratively to Head of Regional Consumer Insights and Digital Solutions, Care Chemicals Asia Pacific, you will drive the roll-out of e-commerce solution Care 360° in Asia Pacific for existing customers (protect existing business & self-service) and enable business growth via this new e-channel. Support the organization in the readiness for e-commerce business.

　　Main Job Responsibilities

　　Act as Regional Channel Owner to manage the Care 360°webshop and be the single point of contact for related issues

　　Drive the migration of existing customers to Care 360°for ordering / self-service purposes in close alignment and cooperation with the regional stakeholders

　　Coordinate, execute globally driven communication measures within business, including Care 360° info sessions, alignments and updates to management

　　Identify UX improvements and collect feedback from internal and external stakeholders to manage new features development and promotion in the region

　　Support the regional business in adopting processes to be “business-ready” for e-channel purpose. Enhance customer adoption and internal stakeholder by leading discussions and foster a mutually beneficial environment

　　Develop e-commerce strategy & proposals in alignment with global framework and regional needs, driving implementation to maximize channel profitability

　　Propose and align with business continuously for product portfolio and pricing, and generate and track market intelligence via the channel

　　Drive digital marketing adoption in the organization as power user for Marketing Cloud (technical, not content) and linking customer journeys into the other digital tools (e.g. Care 360°webshop)

　　Support in ad-hoc projects when necessary

　　Requirements

　　Bachelor’sdegree or equivalent in Business Administration, Science, Engineering or related discipline; Masters degree is related disciplinewill be an advantage

　　Minimum 5 to 8 years’ relevant working experience in sales, marketing, or supply chain; preferable in the related industry or market

　　Proven track record in project management, with can-do attitude and hands-on problem solving capabilities

　　Able to lead without authority and work effectively in virtual team environment

　　Excellent command of written and spoken English

　　Candidates with lesser experience could be considered a junior position

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　　This can include fake websites, fake job offers, or contact from a person falsely claiming to represent BASF.

　　Remember, neither BASF nor our representatives will ever request money from a job candidate.

　　If you suspect recruitment fraud and BASF is mentioned, first get in touch withHR team (https://www.basf.com/hk/en/company/career/news-faq/contact.html) at BASF.

　　A unique total offer: you@BASF

　　At BASF you get more than just compensation. Our total offer includes awide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Clickhere to learn more.

　　Auniquetotal offer: you@BASF

　　At BASF youget more than just compensation. Our total offer includes a wide range of elements you need to be your best inevery stage of your life. That’s what we call you@BASF. Click here to learn more.

　　Working at BASF: We connect to create chemistry

　　We are proud of strong history of innovation, which has helped make us who we are today – the world's leading chemical company. Every day, our global team of over 120,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.

　　The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.

　　About BASF

　　Find out what BASF has to offer as an employer and why you should join our team.

　　Your application

　　Here you find anything you need to know about your application and the application process.

　　Contact us

　　You have questions about your application or on how to apply in Europe? The BASF TalentAcquisition Europe team is glad to assist you.

　　Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

　　For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams’ performance.

　　Join the team and connect with more than 117,000 other minds.

　　Quarry Bay, HK, HK

　　BASF East Asia Regional Headquarters Ltd.

　　Marketing & Sales

　　Permanent

　　92648

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