Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

　　Allied Universal® is hiring a Lobby Supervisor. The Lobby Supervisor is responsible for the management/supervision of Lobby Receptionist personnel, providing security access control measures via lobbies, badging and special events for multiple sites for a high-profile customer.

　　RESPONSIBILITIES:

　　Supervise and coordinate the delivery of quality services to the client. Act as a liaison between customer, Account Manager, and lobby receptionists; supervise lobby staff, providing coaching, recognition, and discipline within approved empowerment range

　　Supervise day-do-day operations at the site for Lobbies, Badge & ID, Visitor Centers, and Large Events

　　Enforce Allied Universal policies as outlined in the handbooks and executive memos

　　Assist the Account Manager in identifying, meeting, and exceeding the needs of the customer

　　Meet all contractual scheduled hours with a minimum of unbilled overtime

　　Coordinate and/or conduct site-specific on-the-job training (OJT), client specific training, and annual refresher training for lobby personnel

　　Manage uniforms, equipment, supplies, and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists

　　Communicate staffing needs to the Account Manager or to recruiters via Requisition Form, assisting in identifying and interviewing quality candidates

　　Assure that lobby personnel receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)

　　Assist with the communication of policies, company announcements and job openings

　　Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)

　　Respond to client requests

　　Make emergency notifications as necessary pursuant to site Post Orders

　　Provide direction and instruction to subordinates regarding the performance of their duties

　　Disciplinary action/commendation decisions pertaining to security personnel

　　Make productivity and cost reduction recommendations to management

　　Make recommendations for physical security surveys, job safety analysis and post orders

　　Make recommendations concerning disciplinary action/commendation decisions pertaining to security personnel assigned

　　QUALIFICATIONS:

　　Must possess a high school diploma or equivalent

　　Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

　　Must possess, or be able to obtain, a SECRET clearance with the Department of Defense

　　Minimum one (1) year of experience in security, law enforcement or military service

　　Must possess one or more of the following:

　　Service in the active-duty military, military reserves, or National Guard

　　Service in Auxiliary Police or Police Cadets

　　Minimum of one year verifiable and successful supervisory experience in security-related industry

　　Be able to operate radio or telephone equipment and/or console monitors

　　Demonstrated ability to interact cordially and communicate with the public

　　Effective oral and written communication skills

　　Problem solving skills

　　Active listening skills

　　Assess and evaluate situations effectively; identify critical issues quickly and accurately

　　Compile, sort, and interpret data

　　Research, investigate, compile information

　　Mediate conflict with tact, diplomacy

　　Write informatively, clearly, and accurately

　　Teamwork

　　Attention to detail

　　PREFERRED QUALIFICATIONS:

　　Possession of one or more of the following:

　　Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone

　　Graduate of a Certified Public Safety Academy (military or civilian) or verified work experience in the law enforcement, adult corrections, or firefighter field

　　Bachelor’s degree in law enforcement or criminal justice related studies

　　A minimum of 8 or more years of service in any military branch

　　Associate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service

　　BENEFITS:

　　Medical, dental, vision, basic life, AD&D, and disability insurance

　　Enrollment in our company’s 401(k)plan, subject to eligibility requirements

　　Seven holidays annually paid at time and a half, if worked

　　40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

　　Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

　　If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

　　Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

　　If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

　　Job ID: 2024-1154352

　　Location: United States-Texas-Arlington

　　Job Category: Security Supervisor