Licensed Optician - Cambridge, MA - LensCrafters

　　Date: Feb 1, 2024

　　Brand: LensCrafters

　　Location:

　　Cambridge, MA, US, 2141

　　Requisition ID: 831498

　　Store # : 001144 LensCrafters

　　Position: Full-Time

　　Total Rewards: Benefits/Incentive Information (https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US)

　　At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

　　By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

　　LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

　　GENERAL FUNCTION

　　The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

　　MAJOR DUTIES & RESPONSIBILITIES

　　Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.

　　Custom fits glasses & precisely places prescription in lenses.

　　Acts as a leader in optical acumen that provides a voice for associates.

　　Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.

　　Attracts new customers.

　　Explores the needs & priorities of customers by asking open ended questions.

　　Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.

　　Assists co-workers with difficult or complex areas of product needs & prescriptions.

　　Utilizes store tools & adheres to Brand Store Commitments.

　　Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.

　　Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.

　　Possesses the ability to multi-task, prioritize & manage time with competing priorities.

　　Commits to delivery date & time, seeks feedback & asks for referrals.

　　Strives to achieve exceptional results on Brand KPIs & competencies.

　　Presents, celebrates & educates at pick up.

　　Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.

　　Informs management of safety opportunities; demonstrates safe work practices.

　　Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.

　　Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.

　　Sells on your feet 80%-100% of the time.

　　Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).

　　Maintains proper dress code, including name tag & associate tablet.

　　BASIC QUALIFICATIONS

　　High School graduate or equivalent

　　State Licensure

　　Optical dispensing experience

　　Strong customer service skills: communicator, listener & team builder

　　Knowledge of current store merchandise

　　Strong basic math skills

　　Awareness of current fashion trends

　　Selling skills – ability to use & carry an iPAD/tablet

　　Familiarity with POS, computers & calculators

　　Embrace new technology & change

　　PREFERRED QUALIFICATIONS

　　Previous customer service & retail experienceEmployee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

　　Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

　　We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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