Location

　　Omni Atlanta Hotel at Centennial Park

　　Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

　　Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

　　Job Description

　　To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

　　Responsibilities

　　Use friendly and appropriate expressions when engaging guests

　　Be fully acquainted with the different points of interest

　　Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms

　　Ensure that the public areas, bell closet are maintained, clean and tidy

　　Follow-up with guest complaints to ensure that any problems are resolved

　　Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area

　　Utilize bell carts effectively and with caution

　　Ensure the floor is covered 100% of the time, including the Front Desk

　　Direct guests to the Front Desk or meeting rooms

　　Call taxis and/or shuttle for guests as needed

　　Assist, retrieve and load luggage for guests

　　Notify the Front Desk and Guest Services of VIP arrivals whenever possible

　　Engage in conversation with as many guests as possible

　　Attend all designated staff meetings and training sessions

　　Complete all tasks assigned by manager

　　Aid guests in locating other areas of the hotel (walk them to destination if possible)

　　Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets

　　Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

　　Qualifications

　　Excellent customer service skills

　　Must have strong communication, presentation, training and organizational skills

　　Maintain a professional business appearance, attitude and performance

　　Must be able to work a flexible schedule including, AM & PM shift, weekends and holidays

　　Candidates must be able to speak fluent English

　　Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

　　Job LocationsUS-GA-Atlanta

　　Posted Date6 days ago(1/22/2024 3:20 PM)

　　Requisition ID 2024-104124

　　of Openings 2Category (Portal Searching) Front Office Operations