Description

　　At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

　　You Lead the Way. We’ve Got Your Back.

　　The Account Protection Specialist is responsible for utilizing fraud management techniques/tools while reviewing existing Consumer and/or Business accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action. The Account Protection Specialist will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. Additional responsibilities include; identifying fraud trends and developing continuous process improvements.

　　Minimum Qualifications

　　Experience working with online deposit fraud

　　Excellent Customer First Focus = Easy, Recognize, Solve

　　Ability to conduct a meticulous analysis of each instance of potentially unusual financial activity, using both internal and external databases

　　Should have the ability to digest and synthesize large amounts of information, financial and otherwise from numerous sources

　　Ability to effectively communicate American Express concerns while ensuring customers that they are valued

　　Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products

　　Must possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstances

　　Manage multiple tasks effectively while progressing through work concurrently

　　Resilient with the desire to continually improve personal performance, customer satisfaction and business brand

　　Demonstrated patience and ability to solve customer concerns

　　Ability to navigate in multiple computer systems while interacting with the customer simultaneously

　　Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate

　　Must have strong time management skills and the ability to work under pressure and with limited supervision

　　Ability to use good, sound judgment in decision making

　　Ability to effectively manage change and remain calm in stressful situations

　　Self-Motivated and committed to drive results with professional business maturity

　　Must have excellent written and verbal communication skills

　　Department Hours are Monday through Friday 5:55am to 6:30pm MST and Saturday 7am to 3:30pm MST.

　　Qualifications

　　Salary Range: $20.00 to $24.05 hourly bonus benefits

　　The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

　　Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries

　　Bonus incentives

　　6% Company Match on retirement savings plan

　　Free financial coaching and financial well-being support

　　Comprehensive medical, dental, vision, life insurance, and disability benefits

　　Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

　　20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

　　Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

　　Free and confidential counseling support through our Healthy Minds program

　　Career development and training opportunities

　　For a full list of Team Amex benefits, visit our Colleague Benefits Site .

　　American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

　　We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

　　US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

　　If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

　　Job: Operations

　　Primary Location: US-Arizona-Phoenix

　　Schedule Full-time

　　Req ID: 24000518