Location

　　Royal Orleans Hotel

　　The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.

　　Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.

　　Job Description

　　The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training property. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria.

　　Responsibilities

　　Will learn and perform all aspects of Front Office and Housekeeping operations

　　Oversees the performance of staff and takes corrective actions when necessary

　　Scheduling of staff

　　Maintains accurate payroll records to ensure staff is paid correctly

　　Cleaning and inspecting guest rooms

　　Responds to guest requests and complaints as required

　　Monitor’s product inventory and order additional products as necessary

　　Interviewing and selection of staff

　　Follow up on established training steps.

　　Handle guest comments and complaints and ensure guest satisfaction.

　　Communicate with guests and receive feedback.

　　Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards

　　Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly

　　Qualifications

　　An Associate’s degree or higher is required, preferably in Hospitality Management.

　　Previous Housekeeping or Rooms Division experience is preferred.

　　Must be willing to work 50 hours per week with a flexible schedule

　　Willingness to relocate upon completion of the program to ensure timely promotion to a management role

　　Previous experience in a hotel or a related field preferred

　　Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality

　　Projects enthusiasm, professionalism and a positive attitude at all times

　　Pays precise attention to detail, order and cleanliness

　　Has outstanding written and verbal communication skills, and exceptional phone manner

　　Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule

　　Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

　　Job LocationsUS-LA-New Orleans

　　Posted Date2 weeks ago(1/16/2024 12:25 PM)

　　Requisition ID 2024-103813

　　of Openings 1Category (Portal Searching) Leader in Development