iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Systems Engineer II with a focus in Infrastructure to join our NOC team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1!

　　The Systems Engineer II is responsible for both internal and external facing responsibilities. In this position, you will be a part of our managed services team acting as a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1’s customers, network troubleshooting, system administration, among other duties. You will ensure all assigned tasks are being completed in adherence to iT1 standards.

　　Requirements

　　Supports, monitors, tests, and troubleshoots hardware and software-related issues.

　　Research, resolve, and respond to internal and client issues within scope of the NOC team’s responsibilities in a timely manner.

　　Intermediate level of network troubleshooting and configuration (Meraki, Cisco, VPN tunnel creation, etc.)

　　Intermediate level of troubleshooting Windows-based systems, i.e., Windows 10, file servers and Windows Server platforms

　　Intermediate level of troubleshooting in Azure i.e., server, storage, and networking, active directory services

　　Supporting O365 office productivity software i.e., Outlook, SharePoint, Teams, etc.

　　Provide internal IT support for sales and operations staff to include basic computer troubleshooting, phone, and email support.

　　Advanced level of active directory management

　　Maintain and develop required diagrams, documentation, and procedures of Internal/Client environments

　　Update and maintain IT asset management records.

　　Be a point of escalation for technical support issues.

　　Qualifications

　　5-7 years of network support experience

　　5-7 years of previous infrastructure support experience

　　5-7 years of O365 support experience

　　Bachelor’s Degree in Computer Science/Technology (preferred)

　　Established track record in IT technologies (Linux/Windows Servers, Active Directory, Data Center and Client/Server Application Support)

　　Travel to Client site in Goodyear, AZ

　　Preferred Skills

　　Microsoft Certifications or experience

　　Experience with monitoring platforms and tools

　　Experience with using and/or modifying JSON scripts

　　Experience interacting with external customers

　　Excellent customer service and interpersonal skills

　　Good documentation skills

　　Ability to accurately follow written technical work instructions

　　Able to work in a structured environment

　　Strong organization, time management, and prioritizing skills

　　Preferred Certifications

　　CCNA

　　CCNP

　　Azure Administrator

　　Physical Demands May Include

　　Lifting or carrying up to 50 lbs.

　　Time spent in low postures (crouching, stooping, kneeling, bending)

　　Sit at a computer for 8 hours per day

　　Keyboarding for 8 hours per day

　　Speaking (communicating information to clients/coworkers)

　　Job Location

　　Onsite Goodyear location Mon - Fri

　　Benefits

　　Insurance: Health Insurance, Vision, Dental, and Life Insurance

　　Leave and Holidays: Paid Vacation, Paid Holidays

　　Retirement: 401K Plan with company match (eligible after 1 year of employment)

　　In-house fitness center

　　*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.