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Lead Director HRBP HR Operations
Lead Director HRBP HR Operations-November 2024
Providence
Nov 6, 2025
ABOUT CVS HEALTH
CVS Health is a healthcare innovation company. Together, we are helping people on their path to better health.
10,000+ employees
Healthcare
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About Lead Director HRBP HR Operations

  Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

  Position Summary

  As the Lead Director HR Business Partner, you will be directly supporting various business units within the Pharmacy & Consumer Wellness division, you will play a leading role shaping the future of CVS Health's Pharmacy and Consumer Wellness strategies. Your role will be the driving force in translating critical ideas into actionable plans that align with our purpose and can be seamlessly integrated into our everyday operations.

  In this role, you will serve a strategic advisor and thought partner to those in the organization that you serve. Your operational expertise and HR knowledge provide a unique opportunity to serve the business in a meaningful way. The ability to connect operational considerations with HR knowledge will allow you to identify areas of improvement, drive efficiency, and enhance overall business performance. By serving as a knowledgeable advocate for HR within the lager operational context, you will help us achieve our strategic goals while effectively meeting the needs of our colleagues.

  As a CVS Health Lead Director HR Business, will serve as a liaison between HR and other business units. This role requires the ability to effectively demonstrate lateral leadership, through a combination of interpersonal skills, relationship building, effective communication and strategic thinking. You will have a strong emphasis on enabling data driven business decisions and contributing to the overall strategic HR planning for the organization. Your expertise in both operational practices and HR processes will enable you to effectively navigate the complex intersections between these two areas and consult on initiatives that have a tangible and positive impact on how we work. The Lead Director HR Operations will practice CVS Health's Heart at Work behaviors, HelpingWithHeart Actions, and will lead others to do the same.

  To successfully contribute to the overall people strategy the Lead Director HR Business Partner is specifically responsible to:Data Driven Decision Making: Emphasize the importance of using HR data and analytics to inform decision-making processes within the HR Operations department and foster a culture of data driven decision making, where insights and analytics are regularly reviewed and used to identify trends, challenges, and opportunities.HR Metrics and Reporting: Greater emphasis on measuring and reporting HR metrics to evaluate effectiveness of HR Operations. Ability to identify key HR metrics and establish consistent reporting mechanisms to track performance and provide business recommendations to improve metrics. Ability to influence leaders to act on the narrative that the data has shared.Strategic Workforce Planning: Incorporate workforce analytics into strategic workforce planning with leveraging COE partners to deliver solutions to key pipeline drivers.Collaborate with Leadership: Building people strategies requires close collaboration with senior leadership. The HR Operations Director will engage in strategic conversations with key decision makers to gain insights into the organizations long term vision and priorities. Aligning the overall people strategies to impact bottom line initiatives driven by our operational partners.Identify Key Partners: Ability to identify key partners within the organization who have a significant impact on HR operations. This list could include Senior Leaders inside the organization all the way to external vendors.Collaborative Problem Solving: Actively engage key partners in collaborative problem solving. Involvement of key partners that require input to drive the decision-making process. This collaborative approach fosters a sense of ownership and ensure HR Operations are well-integrated into the overall business strategy.Be a Trusted Advisor: The ability to position yourself as a trusted advisor by demonstrating expertise and providing valuable insights on HR matters. Be initiative-taking in offering HR Operations Solutions that address the needs and objectives of the business.Business Consultant : Ability to identify key stakeholders and convey knowledge of their business to build trust and understand the leader's objectives. Ability to provide valuable business insights that can help influence the leader to make informed decisions. Strong ability to work towards solutioning with the leader and create a step by process for the desired outcome.Business Acumen: Learn and stay relevant, being a student of the business will put you in the driver's seat for creating strong strategies to mitigate operational red tape for the leaders you interact act with.Continuous Relationship Development: Investing time and effort in nurturing relationships with key partners. Regularly check in, seek feedback, and provide updates on relevant HR deliverables to maintain strong connections.Change Management: Knowledge of change management principles and techniques. This includes understanding the stages of change, communication strategies, and creating a positive change culture within the organization.Act as an CVS Health Ambassador: Through demonstrated professional behaviors and positive engagement within the enterpriseRequired Qualifications10+ years of HR experience7+ years of Human Resource Business Partner (HRBP)5+ years of Retail or Pharmacy experiencePreferred QualificationsExpertise in problem solving and decision-making skillsExpertise in collaboration and teamworkExpertise in growth mindset (agility and developing yourself and others) skillsExpertise in execution and delivery (planning, delivering, and supporting) skillsExpertise in business intelligenceProven record of accomplishment in creating and maintaining successful relationships and business partnerships across the organizationDemonstrated ability to consult using HR Standards of Practice and /or experience in multiple HR functions to include organizational designSociety for Human Resource Management Certified Professional (SHRM-CP) preferredEducationBachelor's Degree or equivalent work experiencePay Range

  The typical pay range for this role is:

  $100,000.00 - $227,000.00

  This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

  In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

  For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

  CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

  You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

  CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

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