"Job Title:Lead BizOps Engineer Overview:Job Description: Overview Who is Mastercard?At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results. Technology at MastercardWhat we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable. And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing whats next. About the RoleThe Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE). The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. We support daily operations with a hyper-focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle. All About the Program :Mastercard Payment gateway is a single touch point for all your commerce needs, connecting you to new horizons.Mastercard Gateways modular design provides a dynamic and reliable commerce provides scalability and flexibility customers across channels and sectors. Customers secure the commerce transactions with advanced fraud identification and secure processing including hosted payment solutions and tokenization. Team-Specific Skills:It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend a it of time throughout their career with all of these aspects of the role: Operational Readiness Architect: o Serve as the primary contact responsible for the overall application health, performance, and capacity o Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.o Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment. Site Reliability Engineering: o Serve as the primary contact responsible for ensuring application scalability, performance, and resilience. o Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.o Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability. DevOps/Automation: o Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation, and refinement.o Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.o Increase automation and tooling to reduce toil and manual intervention ITSM Practices: o Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Role QualificationsThe ideal candidate will have experience in many of these areas: BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth. Experience with algorithms, data structures, scripting, pipeline management, and software design Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Interest in designing, analyzing, and troubleshooting large-scale distributed systems. Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team. Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system. Comfortable collaborating with cross-functional teams to ensure that expected system behavior is understood and monitoring exists to detect anomalies. Preferred Qualifications: Coding experience in one or more of the following: C++, Java, Python, Go Experience with Java, J2EE, SOAP/REST, Spring/Spring Boot is a plus. Developing and maintaining cloud solutions on Azure, GCP, or AWS in accordance with best practices.PDN-99f850b6-7838-4a12-8f7d-fb825dcc228e"