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　　Our client has a brand-new opportunity for a qualified L2 Desktop Support Technician to join their team onsite in New York, NY. This position will be a short term role for the duration of two weeks with a start date of 02/07/2024.

　　Scope of Activity and Responsibilities:

　　Responsible for interacting with and servicing our clients with any technical problem they are experiencing

　　Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems

　　Determine the most cost-effective repair to minimize customer downtime

　　Prepare reports for analysis of product failure trends and service issues

　　Required Skills and Qualifications:

　　Minimum 2 to 5+ years of related work experience, or AA degree, or technical training or equivalent combination of education and experience

　　A+ Certification – or able to obtain within first 6 weeks of employment

　　Solid experience and understanding of IT services and products

　　Excellent customer service skills are a must

　　Must be enthusiastic about technology and willing to learn

　　Must be relatable and responsible when interacting with all customers

　　Must take on a consultative approach to solving issues

　　Must be proactive

　　Must be reliable

　　Must be able to transform technical IT solutions lingo into terms everyone understands

　　Impeccable follow-through to customer satisfaction

　　$ - $39.90 per hour

　　Full COVID-19 vaccination may be required.

　　We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

　　W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

　　CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.