Description

　　We are open to supporting 100% remote work anywhere within the US.

　　ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology-driven department, seeking a Change/Knowledge Management Process Area Manager to implement best-practice processes for a variety of Federal clients, including the National Institutes of Health (NIH).

　　Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

　　Responsibilities include:

　　Perform the Process Manager role for the change management and knowledge management process areas.

　　Liaise with Process Owner and provide subject matter expertise to the client within the IT Service Management (ITSM)/ITIL task area.

　　Coordinate key interfaces between the Change and Knowledge management process and other processes, in particular configuration management and software asset management.

　　Contribute to the development and execution of a roadmap to improve management processes.

　　Develop and implement program activities, such as Management Plans, which are aligned with ITIL best practices.

　　Process change and knowledge related requests (new requests, changes, upgrades, article renewal/retirement etc.)

　　Enable the design, development, delivery and management of key communications for updated processes in both process areas.

　　Provide input, document requirements, and support the design and delivery of training programs.

　　Consult and coach teams on all aspects of change and knowledge management

　　Report monthly on KPI’s to Senior Management

　　Encourage a culture of knowledge-sharing and collaborative work flow among departments and project teams

　　Ensure that employees are sure of the change and knowledge management processes, including the purpose

　　Effectively manage all Knowledge Bases

　　Required Skills and Certifications:

　　Bachelor's degree

　　8+ years of IT modernization experience

　　2+ years of experience with Change management

　　3+ years of experience with Knowledge Management

　　3+ years of ServiceNow experience

　　2+ years of experience implementing ITIL processes across a variety of platforms and cloud environments.

　　US Citizen or Green Card Holder due to federal contract requirements

　　MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

　　Preferred Skills:

　　ServiceNow Certifications

　　ITIL Foundation certification.

　　#itil4 #itilcertified #itilcertification #thisisicf #nci #servicenow #ITSM #assetmanagement #processmanagement

　　Working at ICF

　　ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

　　We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

　　Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and Pay Transparency Statement .

　　Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

　　$84,533.00 - $143,706.00

　　Nationwide Remote Office (US99)