JOB REQUIREMENTS: Duties This is a bargaining unit position The initialapplication review cut-off for this job announcement is 50 applications.The first 50 applications received will be considered first.Applications received after the initial cut-off number (50 applications)may not receive consideration unless otherwise requested by management.If management requests additional certificates, applicants will continueto be reviewed in groups of 50 in the order they applied. This positionis primarily aligned to the following NICE Cybersecurity WorkforceFramework work roles: 411 - Technical Support Specialist For moreinformation about these work roles, where they fit within the largerCyber Workforce, and how they can support your unique career journey,please visit the Cyber Career Pathways tool on the National Initiativefor Cybersecurity Careers and Studies website: VA offers a comprehensivetotal rewards package: Work Schedule: Wednesday - Saturday, 10:30 PMET - 9:00 AM ET Compressed/Flexible Schedule: Not Available DutyLocation Status: Will work remotely from home, Applicants who livewithin fifty (50) miles of a VA facility are preferred. PositionDescription Title/PD#: IT Specialist (SysAdmin/CustSpt)/ PD18158ARelocation/Recruitment Incentives: Not Authorized Permanent Change ofStation (PCS): Not Authorized Financial Disclosure Report: Not RequiredPhysical Demands: The position is sedentary. Walking, standing, bending,or occasional lifting of boxes or equipment weighing up to 40 pounds isrequired. Major Duties: Delivers the highest level of customer serviceand rapid reaction planning during agency defined critical and highpriority incidents that impact patient care, claims processing, cemeteryoperations at a singular site, throughout a region, or across thecountry. Performs sound research and analysis to identify customerrequirements, identifies information gaps and requests for information,obtains required information to meet customer expectations, and takesappropriate actions within the specified timeframes as defined inapplicable policies, directives, regulations, guidelines, and servicelevel agreements to address the customers\' needs. Serves as a problemsolver and advisor to customers reporting incidents, identifies trendsand areas where additional customer training or assistance is needed andprovides customer training when required. Maintains current knowledge onmajor incident management policies, directives, and desktop procedures,to answer customer inquiries, execute... For full info followapplication link. The United States Government does not discriminate inemployment on the basis of race, color, religion, sex (includingpregnancy and gender identity), national origin, political affiliation,sexual orientation, marital status, disability, genetic information,age, membership in an employee organization, retaliation, parentalstatus, military service, or other non-merit factor. *****APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A75DEC525F0C47A2