JOB REQUIREMENTS: Location: Central Position: IT Service Desk SpecialistReports To: Director, Technical Services Date: 1/12/2023 JOB SUMMARYWis-Pak is actively seeking an IT Service Desk Analyst.As a team memberof the internal IT Team, this position will be key in supporting thecompany with desktop/laptop, mobile devices, Office 365, collaborationtools, cloud-based telephony tools, infrastructure, and much more. Theideal candidate will be hands-on with excellent communication skills,have a positive can help attitude, willingness to learn our toolsets,address many different challenges on a given day, and a clear ability towork withinternal customersusing outstanding customer service. Theability to prioritize and balance end user requests and documentationwith forward motion is a must. This position focuses oncustomerservicein the support of standard PC systems, operating systems, andtechnical services in a growing, dynamic environment.Excellent customerservice success is a must for applicants to be considered. This positionresides in our Watertown, WI office, with a mixture of onsite and remote(work from home), which will be subject to change as we get back to workin the office. Typical office hours are 8:00AM - 5:00PM M-F. Willing towork after hours and the occasional weekends support issue as necessaryis required. Must have personality traits: *A growth mindset.*Superior customer service skills. *Self-motivated - minimalsupervision required. *Excel and enjoy of learning new environments.*Experience with working with all sorts of personalities. *Clearaptitude to make decisions within established boundaries andcommunication with all levels of the organization. *Willingness to wearmultiple hats and jump in when necessary to help the team. *Innovativeproblem-solving skills that lead to production quality corporatestandard solutions. *Excellent written and verbal communication skills.*Focus on achieving results; persists at tasks despite difficulties.*Ability to lift and move equipment weighing up to 25 pounds.Experience and skillset we are looking for: *Minimum of 2-5 years IThelpdesk service experience. *2+ years of hands on repair and buildingof desktops/laptops from images. *Advanced experience introubleshooting and supporting Windows 10 systems. *Experience withActive Directory / Azure Active Directory; specifically setting up newusers, resetting passwords, etc. *Experience supporting MicrosoftOffice 365 (Email, OneDrive, SharePoint, Teams). *Experience supportingMicrosoft Office tools (Outlook, Word, Excel, etc.). *Experience withLAN/WAN environmentsand setup. *Experience with hardware & softwaresupport for peripherals like printers, scanners, various USB devices.*Experience with a variety of endpoint protection systems/softwaresets. *Experience using a service desk / ticketing system.*Comfortable taking multiple... For full info follow application link.Equal Opportunity Employer ***** APPLICATION INSTRUCTIONS: ApplyOnline: ipc.us/t/EDADFA60F5ED4859