ATM Field Service Technician

　　Albany, NY

　　Full Time

　　Mid Level

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　　Bank Equipment,

　　Low Voltage, and Appliance Technicians

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　　Click Here to Apply Now! (https://cennox.applytojob.com/apply/K0Q1venSXB/ATM-Field-Service-Technician)

　　Cennox is currently seeking an  ATM Field Service Technician based in the Albany, NY  area to cover repairs, cleaning, maintenance, and software upgrades on financial equipment across theCapital City and surrounding areas. This full-time position offers a company vehicle, flexible schedule, opportunity for travel, paid training, and the chance to become part of a rapidly growing company. 

　　Essential Duties and Responsibilities include the following, but not limited to:

　　Provide first and second level repairs and preventive maintenance on ATMs, TCR's, SmartSafes, and other financial equipment

　　Prioritizing and planning service calls

　　Adhere to service operating procedures

　　Take ownership of your assigned territory and meet service performance goals

　　Maintain a professional attitude and demeanor to foster positive customer relationships

　　Troubleshooting, diagnosing, and resolving product performance issues

　　Have and maintain a clean and valid motor vehicle record and driver's license

　　Updating call status to reflect an estimated time of arrival (ETA) and providing resolutions and updates as required

　　Working with local service team and service management team to reassign calls as required

　　Timely and accurate reporting of service updates and call closure information to the call center

　　Escalation of issues to the service management team as required

　　Follow material control processes in support of assigned responsibilities (keys, combinations, alarms, parts inventory, etc.)

　　Actively participate in equipment, maintenance, and supply sales lead program

　　Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 100 lbs. without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination and the ability to adjust focus for prolonged periods of time

　　Qualifications, Job Skills & Requirements

　　ATM repair, equipment and maintenance experience preferred

　　Competent with a computer and Windows application

　　Experience with downloading and upgrading software

　　A+ certification preferred

　　Ability to use basic hand tools including but not limited to multi-meter, voltmeter, volt-ohm meter

　　Troubleshooting, diagnosing, and resolving product performance issues

　　Professional communication in speaking with and listening to customers

　　Have and maintain a clean and valid motor vehicle record and driver's license

　　Completed administrative tasks and duties within allotted time frame

　　Have schedule coordination skills

　　Up to 50% overnight travel as required by the needs of the business

　　We Offer Incredible Perks & Benefits including, but not limited to:

　　Competitive Pay

　　Vacation & Sick Package, and Paid Holidays

　　Comprehensive Health, Dental, and Vision Insurance

　　HSA and FSA Health Care Accounts

　　401k Plan with Employer Match

　　Company Paid Life Insurance

　　On-Going Learning & Development Training

　　Company Vehicle, Fuel and Credit Cards for Expenses

　　Company Provided Cellphone, Tablet, Laptop

　　Employee Assistance Program, and so much more!

　　Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

　　Company Overview:

　　Cennox is a global company that provides comprehensive, centrally managed field services for our clients across a range of industries. Visit us at www.cennox.com to learn more.