At LGE (https://www.lgcorp.com/about/companies), we deliver products and services that make lives better, easier and happier though increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good" - from home appliances, consumer electronics and B2B solutions to innovations in digital signage, air conditioning, solar and vehicle components. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.Driving better future mobilityVS (Vehicle component Solutions) Company (https://www.lg.com/global/mobility)of LG Electronics focuses on commercializing environmentally responsible automotive components and core solutions based on LG's proprietary technologies. A leading provider of core components for global car manufacturers, VS Company is supporting the emerging trend of the vehicle industry.Position Overview:We are currently seeking a  IT Helpdesk Technician (Contractor) to join our team in Troy, Michigan.Job Responsibilities:Respond to requests for technical assistance via phone, emails, and in personDiagnose and resolve technical hardware and software issuesServer/Printer/Network Maintenance - Tier 1 SupportResearch questions using available information resourcesFollow standard help desk proceduresRedirect and escalate problems to correct resourceDispatch desk-side support techniciansBe a liaison between users/subsidiaries and system administratorsTrack and route problems and requests and document resolutionsInform management of recurring problemsStay current with system information, changes, and updatesUpdate the latest version of the user manual and procedureFollow up with customers to ensure the issue has been resolvedEducation/Experience Requirements:Bachelors degree or High School degree and 3 years of experience in IT Support fieldWorking knowledge of file server (Windows, Linux), FTP serverBasic level on network structure and diagramWorking knowledge of fundamental operations of relevant software, hardware and other equipmentKnowledge and experience  of customer service practicesPreferred (not required):Bachelor'sdegreeTo learn more about our business and company culture, connect with us on our LinkedIn Page:https://www.linkedin.com/company/lgvehiclecomponentsolutionsLG Electronics, USA Inc., LG Mobile Research USA LLC, LG Electronics, Alabama, Inc.,LG Electronics Vehicle Components U.S.A., LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.rid

　　LG Electronics, USA Inc., LG Mobile Research USA LLC, LG Electronics, Alabama, Inc., LGEVU and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.