Overview

　　The IT Support Specialist provides daily support to computer users throughout the organization. Primary responsibility is Telephone support to company Help Desk hotline. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

　　As a fourth-generation, family-owned business, Walsh recruits individuals who are seeking a small company feel with a large company backing. Walsh is a successful fast-growing company at the forefront of technology and is committed to being the employer of choice to our employees and the builder of choice to our customers.

　　There are many compelling reasons why exceptional people should consider a career with our company:

　　Challenging, complex work

　　Creative and innovative problem-solving environment

　　Supportive, communicative managers who reward hard work

　　Opportunities for growth, training, and development

　　Flexibility in career path & progression

　　Opportunities to work and live all over the United States

　　Responsibilities

　　Respond to request via phone calls, in person or by email through help desk software.

　　Image new computers to company standard install.

　　Support company mobile phones and smart phones

　　Walk customer through problem-solving process.

　　Install, modify, and repair computer hardware and software.

　　Run diagnostic programs to resolve problems.

　　Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

　　Install computer peripherals for users.

　　Follow up with customers to ensure issues have been resolved.

　　Provide daily onsite and remote technical support; including network, office applications,printers, computer equipment, and mobile devices.

　　Assist with setting up networking equipment for job site. May assist with set-up of other jobs inthe area.

　　Outfit and support video conferencing as needed.

　　Follow procedures and understand basic concepts to handle all Level 1 & 2 Support KnowledgeMatrix items.

　　Work toward becoming Subject Matter Expert on all Level 1 Support Knowledge Matrix items.

　　Participate in daily huddle meetings with Corporate IT and scheduled meetings with Field ITpersonnel and Corporate IT Managers.

　　Report weekly/bi-weekly with IT Managers to discuss issues, concerns, successes in area ofinfluence.

　　Work closely with Corporate IT team to ensure corporate IT Standards are implemented at thejob

　　Qualifications

　　Degree in Information Technology or related field or relevant experience,

　　Excellent oral and written communication

　　Ability to prioritize tasks and work in a fast paced environment

　　Skills Required:

　　At least 2 years’ experience in IT support related field - will consider internships and part-timeexperience as well

　　Must have a strong ability to work with many customers including guests and business partners inaddition to supporting your team

　　Strong follow-up skills and ability to resolve IT-related issues in a timely manner

　　Exceptional customer service etiquette and responsiveness is A MUST

　　Occasional evening/weekend hours will be required and occasional travel throughout area

　　Ability to prioritize tasks and work in a fast-paced environment

　　Must be a self-starter and not necessarily waiting for direction

　　Must be able to work with multi-discipline teams

　　Possess a 'can do', enthusiastic attitude

　　Must be able to speak, read, understand and write in English

　　Lift up to 50lbs

　　Up to 15% travel if located at a Regional Office, or travel between jobsite offices

　　The Walsh Group offers competitive wages and benefits, including:

　　Medical, Dental & Vision Insurance

　　Generous Vacation Time & Paid US Holidays

　　Company 401(k) Matching Contributions

　　Flexible Spending Accounts (FSA)

　　Employee Assistance Program (EAP)

　　Commuter Benefits Program

　　Maternity Leave Policy

　　Short and Long-Term Disability Insurance

　　Term Life and AD&D Insurance

　　If hired by The Walsh Group, you must be in compliance with your employment location’s COVID-19 related requirements, if any.

　　The Walsh Group, Ltd. Is committed to providing equal opportunity to qualified applicants with disabilities to compete for jobs. To request a reasonable accommodation in completing this application, please contact the Human Resources Department at 312-563-5905 or [email protected] .

　　Equal Opportunity Employer, Disability/Veteran

　　Job Locations US-WI-Racine

　　Requisition ID 2024-11665

　　Position Type Experienced - Full-Time

　　Category Information Technology

　　Division Service Group