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IT Customer Support - Entry
IT Customer Support - Entry-March 2024
Mount Vernon
Mar 27, 2026
About IT Customer Support - Entry

  The Opportunity: *This position provides professional tier 2 technical support for campus Academic and Administrative technology. It assists campus staff in selecting, procuring, and installing new technology. Respond quickly to classroom and security incidents as critical issues for the college, troubleshooting and diagnosing these complex issues. Provide COOP support for mission-critical personnel for the college. Create, update, and maintain desktop operating systems configurations, hardware, and software.*The Location: *Skagit Valley College is on the traditional and unceded territories of the Coast Salish People's, especially on Swinomish Indian Tribal Community, Upper Skagit Indian Tribe, Samish Indian Nation, Nooksack Indian Tribe, and Sauk-Suiattle Indian Tribe. Located in a geographically diverse region between the dynamic metropolitan hubs of Seattle and Vancouver, BC, SVC is never far from world-class outdoor recreation, urban arts scenes, and local cultural events. SVC serves our local communities with a campus in Mount Vernon, Oak Harbor on Whidbey Island, and centers in Friday Harbor, a Marine Technology Center in Anacortes, and a Brewing Academy in Burlington.*Mission: Skagit Valley College cultivates student learning and achievement; contributes to the educational, personal, and economic success of students; and promotes equitable and thriving communities.Vision: **The primary focus of Skagit Valley College is student-centered teaching and learning. We are committed to:

  Equitable student outcomes in access, achievement, and community;Our Guiding Principles;Decisions based on strategy and evidence;The development of our employees;A diverse and inclusive college community where everyone belongs.*Guiding Principles: *Respect, Integrity, Open and Honest Communication, Collaboration, and Compassion. *About SVC: *Established in 1926, Skagit Valley College is a comprehensive community college within the Washington State Board for Community and Technical Colleges{rel="nofollow"} (SBCTC) providing associates and bachelor's degrees, as well as certificates, in high-quality academic transfer pathways, workforce training, basic education for adults, and lifelong learning opportunities. Our equity goals align with SBCTC's Vision statement; "Leading with racial equity, our colleges maximize student potential and transform lives within a culture of belonging that advances racial, social, and economic justice in service to our diverse communities."* *SVC's commitment to equity and social justice drives our collective work to increase access to higher education, inspire student learning and achievement, and strengthen our diverse community. We embrace equity through our core themes of access, achievement, and community by pursuing the continuous examination and revision of norms, policies, and practices to foster the success of all. SVC aspires to reflect the diverse racial, ethnic, and linguistic demographics in the district, particularly a growing Latinx population. As an emerging Hispanic Serving Institution (HSI) SVC seeks equity-minded leadership, faculty, and staff that are committed to inclusive practices and diverse environments where students from all backgrounds can thrive via multidisciplinary collaboration and the implementation of an array of services.  Candidates representing all aspects of diversity are encouraged to apply. Skagit Valley College offers: 

  An unrelenting focus on our mission to improve the lives of our students and to strengthen our diverse community.

  Support for innovative teaching, learning, and scholars

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