Overview

　　Job Summary:

　　Manage physical assets including device tracking, maintenance, management, repairs, and ordering. Support systems analysts and tech teams with day-to-day issue resolution and movement of devices. Maintain inventory and keep cycle counts.

　　This role is a Hybrid role with 3 days in and 2 days out. During the first two to three months it will be more in office to get trained and learn the role.

　　Responsibilities

　　Be on-site and in-office during normal business hours (hybrid schedule) . Limited after-hours support for severity 1 issues only.

　　Essential Responsibilities

　　Daily RMA processing using GSF standard operating procedures.

　　Hardware troubleshooting and repair.

　　Asset receiving and reconciliation.

　　Managing hardware assets using Avalanche, Asset Panda, Meraki, and ServiceNow HAM.

　　Manage asset inventories including stocking, just-in-time ordering, redeployment, replenishment, cycle counts, receiving, and other essential asset management functions.

　　ServiceNow ticket management for device failures or repairs.

　　Device staging and procurement to deliver to end users for production floor use.

　　Manage asset deployments and reclaims (e.g., new hire/termination asset processes).

　　Device Management

　　Assess the device operating system and provide recommendations.

　　Support ongoing projects with device preparation and staging.

　　Upgrade devices with the latest firmware.

　　Experience with ticketing standards, practices, and workflows (ServiceNow, Jira, DevOps).

　　Act as point person for all mobile devices, iPads, wireless printers, label printers, headsets, chargers, VoCollect, etc.

　　Experience with RF devices/technologies related to WLAN and Bluetooth testing

　　Asset Management

　　Experience with inventory and asset control methods, excellent organizational skills.

　　Track and manage the movement of assets between facilities.

　　Familiarity with IT governance processes to track equipment.

　　Manage all repair and returns processes.

　　Manage device maintenance contracts.

　　Work with teams on equipment needs and create reports on counts and statuses.

　　Recommend purchase strategies for equipment that have End of Life, End of Service, or out of warranty.

　　Training and Documentation

　　Develop documentation for standard systems testing and user-acceptance testing.

　　Develop user setup and configuration training manuals to streamline the deployment of new devices and implementations.

　　Train other team members in device standards, processes, and methodologies.

　　Applications Support

　　Adaptability to learn business applications used on devices (ex. Red Prairie, VoCollect, Microsoft Dynamics 365).

　　Able to learn and use software tools to support device and asset management including Asset ServiceNow HAM, Panda, StageNow, SOTI, Avalanche, SplashTop, and VoCollect.

　　Work Ethic and Communication Skills

　　Ability to work independently with limited supervision.

　　Able to communicate effectively with team members.

　　Desire to contribute to a highly collaborative team with enthusiasm and a positive attitude.

　　Must be able to lift equipment up to 50 lbs.

　　Must be highly reliable and organized, uphold a professional attitude, and adhere to company and customer policies and procedures.

　　Perform all essential duties and responsibilities in a safe, ergonomic, and ethical manner.

　　TRAVEL EXPECTATIONS

　　Regular travel requirements (15%) for implementations and go-lives.

　　MANAGEMENT RESPONSIBILITY

　　None – Individual Contributor Role

　　Qualifications

　　EDUCATION /CERTIFICATION

　　Two-year college required or applicable trade school or commensurate work experience.

　　Any of these certifications are a plus:

　　ITIL 4 Certifications: Foundation or Specialist

　　CompTIA Certifications: A+, ITF+

　　EXPERIENCE

　　3 + years in an IT-related role (hardware/software support, asset management, or similar).

　　Experience with MDM applications (Avalanche, SOTI, Mobile Iron, Azure) a plus!

　　Experience with Zebra, Honeywell/VoCollect, and Printronix devices a plus!

　　ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

　　Technical

　　RF Device Configuration Management, Automated Testing Tools

　　ITIL Incident Management, General Office Applications, Packaged Software, Remote Assistance Tools (SOTI, Avalanche, SplashTop, RDP/RDM)

　　Microsoft Excel

　　Business

　　Innovative Solutions

　　Functional Writing, Test Plans

　　Quality Assurance & Controls, Release Management, Service Level Management, Strategic Sourcing, Technical Writing

　　Compensation and Benefits:

　　At GSF, we believe that investing in our associates strengthens our culture and fuels our growth. We care about your well-being, and will support you with the following:

　　Paid time off subject to eligibility, including paid leave (in compliance with state and local regulations), vacation, sick, holiday, jury duty, and bereavement.

　　Comprehensive benefits package to support our associates and their families, subject to elections and eligibility: Medical, Dental, Vision, 401(k), Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Voluntary Insurance (Accident, Critical Illness, Hospital Indemnity, Legal, Life, and AD&D), Retirement Plan.

　　Associate Development via Education Reimbursement and/or Scholarships, virtual courses, or classroom development experiences.

　　Flexible work schedules (subject to your location and role).

　　Please note that the compensation details listed in postings reflect the base pay only.

　　Additional compensation including bonuses and car allowances are subject to eligibility.

　　The expected range for this position is $70,000 to $80,000 base salary per year, plus target bonus of 7.0% up to a maximum of 10.5%.

　　Location, confirmed job-related skills, education, experience, and relevant training will be considered in setting the actual starting salary.

　　LocationUS-CA-Irvine

　　Job ID 2024-18496

　　Category Information Technology